Days Since Last Mac Failure

We don't even bother keeping track of software issues. This is just the hardware.

 

I'm still a helpless fanboy. Even with my dead trackpad.

  • Billy Abbott 8y

    Well, I just gave in and bought one. This piccy scares me and makes me think I should listen to bob more.
  • Adam Auden 8y

    How many Macs is this spread across?
  • Mark Fowler 8y

    I don't know. I can give you a better answer, which is how many *people* this is spread across. Obviously, with figures like that we've had to replace several macs.

    I think there's about 14 people with macs, plus a couple that are used for demos.

    It's also worth noting we only started tracking this about the start of 2007, but this failure rate is about the same for the last few years.
  • Mark Fowler 8y

    Point of reference, me in the last three years.

    This mac trackpad died on me. The previous one was okay for me (but had been sent back prior to me getting it about four times before coming back a brand new machine.) The one before that lost a memory slot meaning I didn't have enough ram and had to be sent back. I can't remember back further than that.

    My own personal iBook I had before that went back a couple of times.
  • Mark Fowler 8y

    Oh, one other thing. This chart only contains hardware failures we think are due to the macs. Failures due to theft or coffee/laptop intersection have not been listed.
  • Adam Auden 8y

    See, what would be more interesting is a Mean Time to Failure across that sample.
  • Mark Fowler 8y

    Yeah, but not neary as funny.
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Taken on June 20, 2007
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