United Breaks Guitars
This has to suck... David Carroll's $3500 Taylor guitar was trashed by United Airlines. They told him to get lost and wouldn't pay for the repairs. He wrote a great song that is going viral on YouTube. So, now, Google "United Airlines" and his video is number five in results. Moral of the story: don't screw up customer service.
See the video here: www.youtube.com/watch?v=5YGc4zOqozo