Notes from a 2009 IASummit pre-conference workshop with Indi Young. Our goals for the day were to understand how mental models can be used to: Figure out how to support people, increase design confidence, get clarity in decision-making, support strategy continuity. I keep these notes on my bulletin board, and still refer to them frequently. If you have a chance to take a workshop with Indi Young, do it. Either way, her book, Mental Models, is a great resource.
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