Mental Models workshop, page 3
Notes from a 2009 IASummit pre-conference workshop with Indi Young. This page covers some of Young's tips on interview rules, phrasing when summarizing stories, and using corner jewels to annotate mental model diagram boxes.
I shared a cab with Indi from the airport to the Summit, and loved her conversation with the cab driver--mad interviewing skills at work, we had three stories about the city and quite a few BBQ recommendations. When she suggested we 'practice everywhere' during the workshop, I knew just what she meant.