Comcast Internet truck

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  • Ontario Emperor 7y

    What's your current Comcast status? Is everything finally working?
  • Dave Winer 7y

    Everything worked two days after they shut me off. We'll find out if they fire me as a customer next month. I have a DSL line as a backup, and I'm looking at alternatives to that too. I don't accept the right of a vendor to treat customers the way they are treating me. They refused to put their threat in writing, and they haven't apologized for the ridiculously rough and unprovoked treatment. The idea that a customer has to earn the right to keep buying your service is a foreign and unwelcome one.
  • Doc Searls 7y

    Dave, is Verizon FiOS in your neighborhood? I'm no fan of Verizon, but I have FiOS here and it fucking rocks. 20Mb both up and down, solid, with no known usage restrictions.
  • rain_king 7y

    I wish FiOS was available in my hood, because dealing with Comcast tech support is a nightmare. Twice in two years I've been connected to someone competent. Of course, if Verizon becomes the broadband gorilla, the same thing will happen. It's not the net speed or delivery I have issues with, it's the attitude of the company.
  • blizzardus 7y

    It's called 'corporative arogance' and they know itl
  • Philip Kromer 7y

    That Verizon FIOS website is a freaking joy and a pleasure to use. Ignore their tone-deaf insistence on having your full phone number and address just to determine availability.... Enter any Austin address, say 123 6th Street 78701; it will find multiple addresses, variously one to three hours' drive from Austin, all with the same "zip code", none from Austin.

    So apparently instead of bringing FiOS to Austin, they're planning to nuke it from orbit (it's the only way to be sure).
  • Doc Searls 7y

    The key with Verizon is that you can hack their system, if you know what to do. For example, just keep saying nonsense when you encounter the robot. You'll be rushed automagically to a human being. And, because the capacity of their system is very high in the Last Mile, you're less likely to run into hassles, like you will with a resource constrained downstream-biased system such as Comcast's. There your'e going upstream on a TV channel, by the way. That you share with others. They don't tell you that, but it's what DOCSIS is all about.
  • Dave Winer 7y

    Doc, how can I find out if FIOS comes to my house? I don't think its Verizon here, btw -- SBC used to be our phone company now I think it's AT&T. I hear Sonic.Net is pretty good. I want symmetric Internet cause I want to run servers here and I do podcasting (and occasionally a video).
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Taken on April 25, 2008
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