Disney Institute -- Loyalty

This pic is the sixth in a set of six covering the first day of an intensive seminar series on customer service.


How's this for an impressive reality about the economic value of customer-loyalty?


Disney has worked out that the average visitor to Disneyland in Orlando, Florida will spend US$50 000 over their lifetime.


I don't need to say a single word more, do I?


This painting was made live during the Disney Institute day of the Service Excellence Emporium 2007 seminar. I'm using ArtRage 2.5 on a Toshiba Tecra M4 tablet pc. Thanks to Blue Moon for sending me! No hearts or wallets were mutilated in the making of this painting.

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Uploaded on August 27, 2007