Disney Institute -- Loyalty

This pic is the sixth in a set of six covering the first day of an intensive seminar series on customer service.


How's this for an impressive reality about the economic value of customer-loyalty?


Disney has worked out that the average visitor to Disneyland in Orlando, Florida will spend US$50 000 over their lifetime.


I don't need to say a single word more, do I?


This painting was made live during the Disney Institute day of the Service Excellence Emporium 2007 seminar. I'm using ArtRage 2.5 on a Toshiba Tecra M4 tablet pc. Thanks to Blue Moon for sending me! No hearts or wallets were mutilated in the making of this painting.

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  • wim de jonge 8y

    all right so what's up with this cynical yet kinda realistic view on corporate values?
  • Roy Blumenthal 8y

    Hehehehehehe! Hey Wim!

    Damn. That's a good reading. Perceptive fellow.

    These are visual facilitation notes I was generating live during a two-day customer service excellence seminar. Day one was Disney, which, surprisingly, won me over.

    Day two was John Tschohl, who didn't win me over.

    I'm developing this style of working so that I can make money out of my business knowledge and my art abilities.

    It was reallly groovy being in the audience with my tablet pc, generating these things. Whenever I finished one, I simply uploaded it to Flickr.

    I'm only now coming back to them to add notes.

    Blue skies
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