SD042: Figure 5.3
A map of actors involved in or affected by a new car-sharing scheme. This map was created for FiAT’s Future Design group as part of a project at Interaction Design Institute Ivrea in Italy.
Polaine, Løvlie, and Reason. 2013. Service Design: From Insight to Implementation. New York: Rosenfeld Media. rosenfeldmedia.com/books/service-design/