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Best Buy, You Disappoint Me

I woke up today ready to purchase Guitar Hero Encore for the PS2. Most of you know what an avid fan I am of Guitar Hero. I flipped through Best Buy's website and found a deal to my liking...


Guitar Hero Encore Priced at $39.99 with a free Gift Card for $15


I thought... "I'll take it!"


Hmmm, but I would like to play it today, so I checked out the Best Buy store advertisement. The ad read...




"Oh goody!" I thought. "I can be there in two shakes of a lamb's tail."


When I arrived there were stacks of games and I gingerly plucked one out of the bin and scurried over to the counter. The gal rang up my purchase and said the canned "thanx for coming to best bu.... mumble mumble." I inquired about my free $15 gift card. She didn't know what I was talking about. I grabbed an ad and showed her. She said "I don't know, you have to go to customer service. "sigh* I thought "why can't anything be easy with these stores." We walked over to customer service and the guy behind the counter said "I don't know, we could ask Carlos about it but he just went to lunch." *sigh* again! I thought "How long am I supposed to wait for CARLOS to get off his lunch break and fix this? Why can't anyone explain to me what the problem is?"


After waiting around for awhile some other girl who was supposed to be an authority figure came to the counter and all three of them hovered over the ad as she read it aloud. It was like story time at the customer's expense. She said "I think you have to buy more than just the game. I think you gotta buy 2 Guitar Hero games. I said "Are you sure? Cause you sound like you are guessing." She didn't like that I was confronting her on this topic and focused her attention away from me and on her screen and started typing. I mentioned that the print ad offers a $15 gift card and the website offers the same deal. She said "The website is different from us." In the end they refused to give me a gift card so I returned the game and got my money back.


I arrived home empty handed and angry for wasting my time. I returned to the website and bought the game WITH the free gift card. The website informed me that I could receive my game in as early as 7-10 days. I thought "this is such a joke."


Just moments ago I received an email from Best Buy that my purchase is on "Backorder." So, who knows when I'll get my game?


Best Buy, You disappoint me. Your employees are uneducated, your customer service is terrible and your advertisements and promotions are misleading. It is a such a displeasure to shop in your store.

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Taken on July 24, 2007