• TO ALL STAFF The habit of simply writing in the duties diary or ringing up to say "Can't work" will cease forthwith. With my approval, attempts to swap shifts with another member of staff of a similar experience will be made first if that is not possible then approach to me to ask for time
  • Although for some of you your work is part-time it is not temporary and I expect people when they say they want to to work at the pub to fufil [sic] their part of the bargain.

Now that's effective management

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