Quality fit from Anglian Home Improvements
So Anglian fitted new windows in our extension (after they had to reorder as they didn't get the size of the windows right the first time), and the skylight window didn't open as it got caught.
We complained and someone came round and hit the windows with some amazing force to fix the problem, instead he's broken it even more and now two of the windows don't work and are impossible for most people to close.
Still waiting to hear back from the manager after 4 days, not holding my breath for this.
We've had them fit pretty much every other window in the house, and never had this problem, customer service on this is shocking.
UPDATE: Manager came round and all the issues have been resolved with the new windows.
However was informed that I'm now being monitored by Anglian Home Improvements Legal Dept incase I say something that is not true, I don't like these kinds of threats and as I'm sure they are aware nothing I have said is incorrect, better customer service is where you should be putting your money, will be informing BBC Watchdog of this fact!
Update 12 July 2009: Nice to see that Anglian buy a service from www.envisional.com and good to see that its tracking this page, looks like you're getting your moneys worth!