I'll be giving a brief presentation will three fellow "sharing" (aka ILL aka resource sharing aka fulfillment) librarians on Sunday morning at ALA Midwinter. After we give our presentations there will be an hour or so of conversations/feedback/discussion. It should be fun!
"...will discuss user expectations for immediate satisfaction and personalized service, and what it means to serve users.... Hear how delivery and fulfillment are becoming central to resource sharing."