People (don't) Love Us on Yelp
A few weeks ago I noticed while passing by the Bagel Basement in Lebanon, NH that they had added this "People Love Us on Yelp" sticker to their door.
I was a little surprised by this, since the last time I had checked their Yelp page, the reviews (three of them) were all one-star reviews (disclaimer up front: mine was one of them). So I decided to go and look and see exactly how well Yelp users love the Lebanon Bagel Basement.
Interestingly, now that they've hung the sticker up, all the negative reviews of both this and their other location are "gone".
Well, it's actually more complicated than that, since if I go to my own profile page it still lists my review. So they have my review, they just aren't showing it. Kind of odd that of all the available (negative) reviews of a location, they show none of them?
Something's rotten here. Whether deliberate, or lousy management of reviews (their FAQ says that they don't always show all reviews), this certainly doesn't give Yelp an air of legitimacy, and does indeed suggest whitewashing of reviews.
UPDATE: My review is back, and jstoppelman below mentions Yelp's policy of not always showing available reviews...
UPDATE 2: The Bagel Basement Lebanon location closed permanently on October 29, 2009. The yelp sticker is still there ;)