• Clay Newton 6y

    That's awesome. This is how most big orgs should respond to negative social media posts, blog or otherwise.
  • Bryan Person 6y

    What a great model for businesses to follow. Wonder if Dell has a similar flow chart that guides its team's responses?
  • Jon Moss 6y

    Superb, very useful - ta for posting!
  • JamesOClark 6y

    This is really insightful. Well designed too - easy to read and follow.
  • Scott Jacob 6y

    Outstanding work! Thanks you so much!
  • Stephen Berner aka steveb_leatherworks 6y

    Thanks for sharing Jeremiah
  • MonFineis 6y

    Did the Military really approve this? There's two typos, "discoverd" and "natue." Other than that, love the content!
  • Joshua Gonzalez 5y

  • A Blind Man 5y

    This could be used for ANY organisation or political entity, country or group.
  • Mermu Lucio 4y

    Fantastic chart. Will definitely take my cues from this chart in future endeavors.
  • bioldase 4y

    cooll :) !
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Taken on December 31, 2008
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