Swissair, IBM first to enable passengers to check in from mobile phones
Zurich/Switzerland, December 16, 1999 -- In support of Swissair's new levels of customer care, IBM has developed an application that enables selected Swissair passengers to check in from web-enabled mobile phones. With this service, which is initially available in Zurich for selected frequent flyers, Swissair is the world's first airline to provide such ability to its passengers.

Selected Swissair customers can now use their web-enabled cellular telephone to check in for a booked flight. In return, they receive information on the display that would normally be printed on their boarding pass: the exact departure time, gate and seat number. In case of any changes, for example to departure time or gate, the customer receives automatically updated information via the telephone display.

"By introducing the WAP* mobile phone check-in service Swissair has gone a decisive step further in taking full advantage of the most sophisticated communication technology available," said Gerhard Romanescu, Vice President, Swissair Customer Care. "In a pioneering role, Swissair provides the individual customer with tailor-made services they can use irrespective of time or location."
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