My backpack has quite a few "dents and scratches" after 4 years of daily use. It is my 3rd backpack from the same company. I purchased the first one 24 years ago. Isn´t that amazing?
3 weeks ago I sent the backpack back to them to have it repaired. The owner asked me to put 6€ cash into one of the pockets. Yesterday it came back. it was fixed with a piece of durable cloth and an invoice of no charge! I can highly recommend faehrmann.com!