The Modern Digital Workforce: Engaged with Knowledge Flows and Each Other
It's no secret, however, that consumer tech advances far faster than our workplaces. The typical worker today often has more sophisticated technology at home than they do at their desk. With tech-savvy millennials becoming the vast majority of workers by 2020, our employees often just bring the latest apps, devices, and even datasets from home to get the job done, leading to the consumerization dilemma of the last several years.
But as I pointed out last week, the mandate of the CIO is to empower the entire organization -- in a highly dynamic and changing technology landscape -- with usable strategic data assets that readily drive performance, productivity, and ultimately, better business returns, all in a sustainable manner. In this context, given the high impact it usually has, this frequently comes down to improving the customer-facing aspect of the business.
Achieving high impact typically means 1) a steady and innovative flow of new product and services, 2) more engaged and longer-term relationships with customers to better meet their needs, 3) a growing ability to co-create with them while keeping them away from competitors and 4) the breaking down of much of the wall between the business and the marketplace in order to achieve #1, #2 and #3.
The Social Enterprise: A Case For Disruptive Transformation | Collaboratory
The Operations of a Social Business | Collaboratory
Moving Beyond Systems of Record to Systems of Engagement | Collaboratory
Six Strategies to Optimize Your Social Business Efforts | Collaboratory
Social Business By Design | Amazon Hardcover (John Wiley & Sons, 2012)