Some things don't change

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    Some things will change and some things won’t. Customers won’t always want any one product or service. They won’t always want iPads. But they will always want great experiences, great service, convenience, selection, low prices and fast delivery. A customer-focused company knows what its customers care about and builds capabilities and strategies that reinforce its advantages over time.

    The Connected Company.

    janred, suehawkins, dszuc, and 7 other people added this photo to their favorites.

    1. Peter-Duke 30 months ago | reply

      also Brand, Personal Recommendations, Ratings, Editorial Spin, and in the converse FUD...

    2. Peter-Duke 29 months ago | reply

      Context is Queen!

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