Business class meal
On my way to Madrid I kindly received an upgrade to Business Class which was fabulous of course! I truly enjoyed that.
However, I was shocked about the poor service of KLM's business class: look at the meal tray, EVERYTHING was plastic, looking at it of the cheapest sort even! To me, this looked terrible and if I would have had to pay for that I would get upset! Compare this to Lufthansa or TAP on comparable routes and you'll discover a huge difference! While the meal itself was tasty I thought the presentation was unacceptable. Also, even though Business class on this flight was small they only made one drinks service and the wine was even given in a small bottle. Other airlines use these bottles for economy class service while in Business class they serve the wine from a normal bottle and offer refills.
All in all: very disappointing.