When I ordered my custom Zune HD, they got the inscription I wanted correct, but etched the wrong graphic on the back, so I notified them of the error, and they comped me $15 and an A/C adapter pack or something. And they sent over the correctly-etched model before I could send back the other one. Meaning, I had two almost identical models for a few minutes, before I packed the incorrectly etched model to ship back.
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