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Global Services: Moving to a Level Playing Field

My new book from the British Computer Society (BCS)


Foreword is by Sir Howard Davies; Director of the London School of Economics


This book develops the theme commenced by Thomas Friedman in his book ‘The World is Flat’ – that is to examine how globalisation affects international business and society. In this case, we are focused on the globalisation of services for a number of reasons. Think of these, issues – all news stories on a regular basis:


•Outsourcing and offshoring of jobs to remote locations

•Immigration of low-cost labour into high-wage regions

•Growth of services available on the Internet

•Changing ideas of a career and skills needed to remain employed


This book examines all these phenomena and determines how technology as a service itself is underpinning fundamental changes to other services, those being delivered through the use of technology.


The topics are interconnected and the book examines them individually and as a whole, using analogies such as the growth of global manufacturing to help illustrate the changes in services. It looks back at the development of the automobile manufacturing industry for ideas on where services is headed.


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Taken on January 3, 2007