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Customer Service is the New Marketing | by Intersection Consulting
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Customer Service is the New Marketing

www.intersectionconsulting.comThis visual was inspired by a great post written by Teresa Basich over the Radian 6 Blog: Customer Service is the New Marketing

 

Social media has the power to magnify every customer experience. Whether it’s in-store, on the phone or online, each individual customer service interaction now becomes a marketing opportunity.

 

Social media has spread the “service” role across the organization – Procurement, Distribution, HR, Sales, Operations, Management, Ownership - every employee in every department is now charged with the role of nurturing customer relationships.

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Taken on July 30, 2010