Customer Service is the New Marketing
www.intersectionconsulting.comThis visual was inspired by a great post written by Teresa Basich over the Radian 6 Blog: Customer Service is the New Marketing
Social media has the power to magnify every customer experience. Whether it’s in-store, on the phone or online, each individual customer service interaction now becomes a marketing opportunity.
Social media has spread the “service” role across the organization – Procurement, Distribution, HR, Sales, Operations, Management, Ownership - every employee in every department is now charged with the role of nurturing customer relationships.