Thank you, TAM & COPA Airlines
That's how I got my backpack back after it was lost for 12 days. Copa Airlines says:
"1-We did not receive your baggage from TAM on time.
2-We tried to find inmediatly your baggage, but we did not have any answer from Tam, that means that we could not get it to fast to send it as soon as possible.
3-w also receive your baggage without wrap because some times police deparment ask us to open it for safey of the airport , thats why you received it without it.
4-What we can do at the airport offices in accordence with the policies of Copa , we can offer only 25 usd
per day and it ca not be more than 75 usd ."