I was puzzled by the electronic bill I received from BellSouth in January for phone and internet charges. We haven't had service since the levees failed. I filed an electronic inquiry, but never heard back from BellSouth -- though they did withdraw the money form my bank account.
I got another bill this month, so I called BellSouth. The customer service rep, a guy from New Orleans, said the central office had dialtone going out but no way of knowing that we don't have dialtone in our house. Seems a little suspect to me, but I was happy that he cleared my account of the charges.
Then he transferred me to a some sort of repair department to get our line fixed. But the woman I spoke with there said our service had been disconnected as of February 14th! Therefore she couldn't help me. She said I'd have to call customer service and schedule a re-connect. And that might take months.
I'm not sure I'm even interested.