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[Official Thread] Updates on speed & stability so far

Flickr Staff

Don-MacAskill says:

Hi everyone,

I’m SmugMug’s Chief Geek & CEO. Together with the Flickr team, we’re the people that are hard at work improving Flickr. One of the most important pieces of feedback we got from Flickr’s members was that we had to stabilize & speed up the service.

We’ve been working on that for many months now and I wanted to update everyone on our progress. I know there are still speed and reliability issues, and I experience them too. I get incredibly frustrated when my uploads error out and I have to retry. It’s not fun. :(

The good news is that we’re fixing them at a deep, fundamental level: we’re re-engineering Flickr’s underlying infrastructure, and we’re making really good progress. We’re moving everything at Flickr out of Yahoo’s datacenters and into Amazon Web Services (AWS), the best cloud service provider in the world.

Re-engineering Flickr’s infrastructure is staggeringly complex. Flickr is a huge service and it powers an amazingly large percentage of the Internet’s hyperlinks. It’s like swapping out a jet’s engines while still flying. This takes a lot of time and hard work to get right.

Just how huge is the scale? Monstrously huge. We have more than 100 million accounts. We store, render, and serve tens of billions of photos. Our storage footprint alone is hundreds of petabytes (that’s hundreds of millions of gigabytes). We have hundreds of databases. The list goes on - all the numbers are enormous. They’re so big that we’re often literally hitting the limits of physics, such as the speed of light and the rotational speed of disks, as we try to move faster.

Flickr is a very large platform built out of a number of smaller internal services. Together, those services deliver the Flickr experience you know and love. I’m happy to report that a number of services have already moved to our new infrastructure 100%, and more will finish in the next few weeks and months. Each time a service moves, the error rate drops dramatically and the performance jumps. Fewer Pandas are seen.

One of the major services that is in mid-move right now, and easily the most requested by our members, is the new Flickr Login. No longer will you be required to log in via Yahoo; instead, you can log in directly with whatever email address and password you prefer. If you haven’t received your invitation yet, stay tuned: you will. It takes awhile to move 100M accounts.

The next wave coming, starting in the next few weeks, is an entirely new set of services for uploading, storing, and serving both photos and videos. Our internal testing is going very well, and this new set of services should deliver much better performance, far fewer errors, higher quality, and a lot of really great new functionality.

As we continue to move these services over, one-by-one, things may continue to be a little bumpy. Occasionally, we may even have to schedule small amounts of downtime for particularly large or difficult services. I’m sorry about that - I wish this was smoother for everyone, including myself. As I said, though, this is a very difficult problem and the bumpiness will be worth it - we’ll soon be on a much faster, much more stable Flickr.

Thank you for your continued patience and support. We couldn’t do any of this without the passionate Flickr community and its valuable feedback. As a company, SmugMug has spent more than 16 years listening to our photographers, building better experiences based on that feedback, then listening again. We’re re-engineering Flickr’s infrastructure because you asked us to, so it’s important to get right.

Once we’re done with this re-engineering project later this year, and we’ve made sure Flickr is faster and more stable than ever before, we’ll get to work building the next wave of great Flickr experiences you’re all asking for.

We’ve been listening, we’re very excited about the future, and the world’s largest photographer-focused community will be better than ever.

Don MacAskill
Chief Geek & CEO
SmugMug & Flickr

Learn more:
- Help Forum: Getting ready for the new Flickr login
- Blog: A Sharper Focus For Flickr
- Blog: Leaving The Yahoo Login Behind
- Blog: Putting Your Best Photo Forward
- Blog: We Can’t Stand Spam Either
Posted at 5:12PM, 23 February 2019 PDT ( permalink | reply )
adstads (staff) edited this topic 2 months ago.

1 2 3 next →
(201 to 262 of 262 replies in [Official Thread] Updates on speed & stability so far)
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cesskarey says:

To reflect on what Bidgee was saying, something isn't quite right with Flickr at the moment. There seems to be HTTP 502 and 504 Error Codes with the domain "live.staticflickr.com". I think it's used to pull in images to the photostream page and most of them are not showing up. Even the Flickr homepage is having issues with loading photos. Flickr Test Page checked out with all green OKs but something isn't right.

EDIT: I tried both Chrome and Firefox (both latest versions). My Firefox is stock with no extra extensions and I even ran Flickr in private mode with cleared cache and even tried developer mode with disabled cache.
Posted 4 weeks ago. ( permalink | reply )
cesskarey edited this topic 4 weeks ago.

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CASSIDY PHOTOGRAPHY says:

Dear Mr. Don MacAskill,

Please STOP making improvements. Everytime Flickr supposedly was making improvements, the service became worse, less user friendly.

Right now, I cannot even load the Flickr home page or my Flickr portfolio 28 March 2019, 21:25 to 23:25, though I have cleared the cache, updated Firefox, rebooted the Apple Mac, and troubleshooting all the usual suspects.

Other websites load fast, with no problerm. Just Flickr.

Oh, and I am not paying for a Pro Account, though I consider myself a Commercial/Professional Photographer. Why pay for something that was previously free?

Regards,
Cassidy Photography
Posted 4 weeks ago. ( permalink | reply )

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Wavicle Works says:

I'm getting tired of the poor performance- and they just renewed my Pro account today. Can't even get a single page to load with *images* displayed. This is a photo/image site, right?

Ever since the merger/take-over, things have declined in terms of performance and now it's not even usable.
Posted 4 weeks ago. ( permalink | reply )

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East Texan the original says:

My images are not showing up in my stream.ABOUT 1 out of 3 in the old edit / details format and none on the new edit format.My image count is under 700.
Posted 4 weeks ago. ( permalink | reply )

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Tashata says:

Hi guys!
I can see only one first photo on my photostream. I see white squares instead of all the other photos.

Please, make something wonderful and clever to fix this situation. I believe in your skills. :)

The very warm wishes
Tashata.
Posted 4 weeks ago. ( permalink | reply )

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gert55 says:

Wavicle Works:

The same here. It seems they don't understand the problem.
Posted 4 weeks ago. ( permalink | reply )

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Mario A. Pena says:

I rarely write here but want to share my frustration. The price I've paid has doubled, yet the performance is increasingly worse. No way to contact with you guys from Flickr in a normal way. Never has worked. Poor support, poor performance, double price to get worse service. It's so expensive for me that haven't had the chance yet to purchase a gift account for my wife and really thinking it over if I should.
I have the feeling Flickr is on it's final stages with very poor decissions made fast, without really having, at least, a plan B.
I'm one of the earliest members at Flickr. Have met founders and even CEOs. I also met the person who introduced the CC 2.0 version (never updated ever since). I struggle to find reasons to stay here. Yes, lot's of contacts, thousands of pictures... but not sure if worth having such bad experience.
Flickr staff and CEO should take full responsibility and DO something.
Posted 4 weeks ago. ( permalink | reply )

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jschumacher says:

Oneras:

No way to contact with you guys from Flickr in a normal way.

There is a link to Help at the bottom of every Flickr page. Included on that help page is a link to a form to contact Flickr. Here it is help.flickr.com/contact/contact-us-rkBc7roJQ
Posted 4 weeks ago. ( permalink | reply )

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phin_hall says:

The basic message is that the site is going to be slow... and then get even slower, until the shift to AWS is completed "later this year".
AWS is definitely up to the job, though, so fingers crossed.
Posted 4 weeks ago. ( permalink | reply )

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Kindred Souls says:

So much for hope & change.
Posted 4 weeks ago. ( permalink | reply )

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MV origami says:

Why no response? Too smug taking all that cash to the bank?
Posted 4 weeks ago. ( permalink | reply )

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sadiron16 says:

I can see about 1 in 30 of my pics - otherwise my photostream and faves and other account facitities are blank. While staring at the screen I can't help but wonder why people actually PAY for this dreadful service. Come back, Yahoo, please!
Posted 4 weeks ago. ( permalink | reply )

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Tashata says:

I was so tired yesterday that can't come and say thank you for you, guys, for your quick and wonderful work. Now everything is working perfectly well.

Thank you!

I clearly understand how difficult is to move such huge amounts of information from one platform to another and wish you every success!

Warmest wishes,
Tashata
Posted 3 weeks ago. ( permalink | reply )

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the real Kam75 says:

You better bring back the stand alone desktop Uploader because the online one is useless, like a 2 year old built it! Just pull up the orig code for the desktop one, polish it a bit and post it for downloading. Massive subscription increase for what? Come on...the Uploader is a top priority.
Posted 3 weeks ago. ( permalink | reply )

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micael18 says:

Many times, on this forum, I get:
This page doesn't work
Or simply, a white page without anything

Well-cleaned Google Chrome
Windows 7
Denmark
Posted 2 weeks ago. ( permalink | reply )

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MabelAmber️®***Pluto5339*** incognito says:

Oh I get that too, not infrequently, using Vivaldi, all cleared, Windows 10, Amsterdam. And also "Yahoo will be right back!" and also the Bad Panda.

I believe this is just due to the migration. I use the browser back button and try to change the page again, which mostly works.
Posted 2 weeks ago. ( permalink | reply )

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micael18 says:

MabelAmber️®***Pluto5339*** incognito:

I forgot to say, that I refresh the browser, which helps... And sometimes I get the "This page doesn't work", when posting here, and when refreshing the browser, the post is sent.
Posted 2 weeks ago. ( permalink | reply )

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MabelAmber️®***Pluto5339*** incognito says:

micael18:

Oh yeah, I get the page does not work thing, and the "This site can't be reached" message and usually the browser refresh does not work for me either, and then I very often get the "hanging page' thing.... I've really got it bad on here, lol
Posted 2 weeks ago. ( permalink | reply )

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micael18 says:

MabelAmber️®***Pluto5339*** incognito:

Then, try Ctrl and F5, when a simple refreshing don't work..
Posted 2 weeks ago. ( permalink | reply )

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Mike Slade. says:

I can see my stats page ok but when I try my photostream all I get is perhaps one or two photos if I click refresh the ones I can see then disappear and I am left with blank white squares.

I can see other members photostreams but if I then click on a photo it's just black but I can see the other part of the page.

Windows 10 and Edge no addons

EDIT. Just tried using Chrome on a photostream I got half of one photo on my own PS nada nothing, it's unusable at the moment.

EDIT2. just tried ?details=1 on my stream and it works but not on anyone else's
Posted 2 weeks ago. ( permalink | reply )
Mike Slade. edited this topic 2 weeks ago.

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janetfo747 ~ Dreaming of Africa says:

opps
Posted 9 days ago. ( permalink | reply )

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janetfo747 ~ Dreaming of Africa says:

I have been finding awards that coding has changed and now the icon of the award does not show.

this happen in one of my group levels, i was able to correct, but it really should not happen.

when you push the balloon in one spot it will cause a bump in another spot and i think that is what is happening with your coding, cause this iw widespread through flickr

you may look here as an example
www.flickr.com/photos/142142853@N08/46135868134

or here:
Untitled
Second Chance 4+ Awards HERE
6+ AWARDS POST LEVEL 2
Posted 9 days ago. ( permalink | reply )

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janetfo747 ~ Dreaming of Africa says:

So today am seeing icons missing from groups and from members postings
So it is getting worse....
Posted 8 days ago. ( permalink | reply )

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Buddha's Ghost says:

janetfo747 ~ Dreaming of Africa:

So today am seeing icons missing from groups and from members postings



Yes. I'm experiencing it as well. There was a thread started about it, but Flickr staff replied therein that they had it fixed and then promptly closed the thread.

www.flickr.com/help/forum/en-us/72157707858899765/7215770...


.
Posted 8 days ago. ( permalink | reply )

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kmacgray says:

Staff probably closed that other thread because the reason these display glitches are happening has been explained in this thread.
Posted 8 days ago. ( permalink | reply )

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Alan Sansbury says:

Yet again flickr get a grip a few my buddy icon on my group and others are missing
Posted 7 days ago. ( permalink | reply )

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kmacgray says:

Alan Sansbury:

If you read the official topic for the missing icon issue, you will see that staff have acknowledged it as a low priority bug. This one isn't an emergency.
Posted 7 days ago. ( permalink | reply )

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Linda DV says:

I think I've seen enough of the bad panda today. Sigh.
Posted 7 days ago. ( permalink | reply )

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ronnie.savoie (off on a cruise) says:

I woke up early (4 am CDT in the US)....Flickr is completely out and has been for 30 mins.
Posted 7 days ago. ( permalink | reply )

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Images George Rex says:

UK 10:55 am for some time now

app#500Error
2019-04-15T09:54:13Z-0ab7bd0f@server

Web and API test page show crosses

Bad Panda screen

Just when I needed to link to Flickr.... :(
Posted 7 days ago. ( permalink | reply )

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HereIsTom says:

Also here Flickr is not working!
Bad Panda’s, pages not loading and also this help forum take me a long time to get here!
Posted 7 days ago. ( permalink | reply )

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ronnie.savoie (off on a cruise) says:

ronnie.savoie:

finally came back up @ 5:15
Posted 7 days ago. ( permalink | reply )

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Khaled M. K. HEGAZY says:

Images George Rex:

I have the same in Cairo Egypt.
Posted 7 days ago. ( permalink | reply )

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Photos By Dlee says:

Sydney, Aus here and it's pretty much unusable.
Posted 7 days ago. ( permalink | reply )

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Alexander_Newman says:

Ditto - web interface is completely stuffed. iOS access slightly OK, but albums are inaccessible. Sydney as well.
Posted 7 days ago. ( permalink | reply )

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ajhaysom says:

Same in Melbourne, Australia too - completely unusable, worst I have seen for a long, long time.
Posted 7 days ago. ( permalink | reply )

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Alexander_Newman says:

Panda replaced by a Yahoo! page now. Oops.
Posted 7 days ago. ( permalink | reply )

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netaloid says:

Flickr is completely hosed this morning in Texas...
Posted 7 days ago. ( permalink | reply )

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Alexander_Newman says:

I have been getting the feeling recently that Yahoo sold SmugMug a poison chalice full of booby-traps.
Posted 7 days ago. ( permalink | reply )

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HansHolt says:

In The Netherlands none of the Flickr pages will open since about 3 hours now, panda's is all I see.
Posted 7 days ago. ( permalink | reply )

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HansHolt says:

In The Netherlands none of the Flickr pages will open since about 3 hours now, panda's is all I see.
Posted 7 days ago. ( permalink | reply )

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Linda DV says:

Panda finally gone. After 3 hours 😢😭
Posted 7 days ago. ( permalink | reply )

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Ian Cundell says:

Indeed. Borked on a global scale.

For me (UK): desktop site gives either bad panda or yahoo error page (I have transitioned so someone needs to tidy that when the current issue is fixed).

DIRECT links to specific image sizes seem to work

iOS still seems operational.

Help Forum works (obviously) sometimes.

I am logged in, but nothing except help pages work.

EDIT: Aaaand back. Slow and clunky, but back.
Posted 7 days ago. ( permalink | reply )
Ian Cundell edited this topic 7 days ago.

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f0rbe5 says:

Having used the blue bar at the top of the screen to change my email and password on Friday 12th, your breakdown this morning seems to have returned me to a Yahoo entry (login email line on account page says 'Change' with a line through it, followed by 'Coming soon'.

Will i get a blue bar again, or will the system reset itself to give me what I entered on Saturday?
Posted 7 days ago. ( permalink | reply )

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reclining panda says:

Having issues as well at the moment. The web interface is flaky and loads very slow. Flickr photos shown on my TV via Chromecast (ambient mode) are pixelated and very low quality.

When can we expect flickr to stabilize? I have been a paying / pro user for years but I am seriously considering to switch to another service if all those issues don't get fixed soon.
Posted 7 days ago. ( permalink | reply )

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teh resa says:

Seems to be working pretty much ok in northern Canada, no pandas and reasonably fast. It did take a couple of tries to upload. Timed out twice, 3x lucky.
Posted 7 days ago. ( permalink | reply )

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Colin Lawlor says:

Service has been very spotty in Ireland today. e.g. frequent bad Panda notices, image previews slow to load, pages slow to load, videos appearing as white and/or not playing... (latest Google Chrome, OS X 10.13). The iOS app is pretty much unusable now as well and badly needs an update... Funnily enough the third party (and sadly discontinued) app Photoexplorer is more stable... You should buy their code and make it the official app - seriously! I really hope this is sorted out soon. I expected more not less when the subscription fee doubled.
Posted 7 days ago. ( permalink | reply )

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mimbrava says:

I really would like my buddy icon back, please. It has vanished except for the occasional moment when it reappears and then goes away again.
Posted 7 days ago. ( permalink | reply )

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simonov says:

It looks like during the decade and a half Flickr was part of Yahoo, the site software became inextricably entangled with the Yahoo infrastructure. I gather it's going to take a bit of time and anguish to fully cut the chains that bound Flickr to Yahoo.

I don't like it either, but people ought to have rather more patience.
Posted 7 days ago. ( permalink | reply )

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helenoftheways says:

Page loading gets slower every day. :(
Posted 7 days ago. ( permalink | reply )

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Mike Slade. says:

Clicking reply on a post in this thread returns me to the top of the page. Win7 and chrome

I will try shortly on a different laptop and try again.
Posted 7 days ago. ( permalink | reply )

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Marta "999 Photos" Wojtkowska says:

Mike Slade.:

Clicking reply on a post in this thread returns me to the top of the page
Nothing like that on Win7 and Opera.
Posted 7 days ago. ( permalink | reply )

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jane.statham says:

Marta "999 Photos" Wojtkowska:

Bad on Win 7 Opera, Firefox and G. Chrome here - France. Has been like it on a off for most of the day.
Posted 7 days ago. ( permalink | reply )

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dariuszbres.pl says:

hahahahhahahhaha

aaaaaaaaaaaaaaahahahahhahahahhahha
Posted 7 days ago. ( permalink | reply )

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Mike Slade. says:

Marta "999 Photos" Wojtkowska:

Windows 10 and edge seems fine.
Posted 7 days ago. ( permalink | reply )

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Mike Slade. says:

dariuszbres.pl:

hahahahhahahhaha

aaaaaaaaaaaaaaahahahahhahahahhahha

And your point is ?
Posted 7 days ago. ( permalink | reply )

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Small Creatures says:

Except for the login problem many folks have been experiencing (blue bar missing or dysfunctional if present), using the Yahoo login via the Flickr help page has been working fine.... until today. I can log in, but as many have experienced, the buddy icon is gone. The system grinds away exceedingly slowly after clicking on anything, in some cases requiring a shut-down. Any chance the system has been hacked or maybe malware has been planted somewhere??
Posted 7 days ago. ( permalink | reply )

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f0rbe5 says:

Nine hours ago I complained about having to log in using old Yahoo account. Can now log in using the updated email/password I created on Friday. But icon has now disappeared...

I wonder how may other businesses would tolerate the levels of IT ineptness that we've had to put up with over the past few years???

Oh, I should have mentioned that my account page still shows under email 'Change' lined through followed by "Coming soon"...
Posted 7 days ago. ( permalink | reply )

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* RICHARD M (Over 8.5 MILLION VIEWS) says:

My pages are not even giving me the opportunity to reply to my contacts' comments. Nor have they been for weeks, in spite of trying different browsers.
While I would welcome hearing from others experiencing the same problem, I definitely don't want to start, nor take part in, any more Help Forum 'debates'.
Posted 6 days ago. ( permalink | reply )

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Alexander_Newman says:

Colin Lawlor:

That is one very cool app - paid for, downloaded and logged in! Thanks, Colin! :)
Posted 5 days ago. ( permalink | reply )

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littletinperson says:

two(+) months ... no further communication from flickr staff (didn't really expect mr. macaskill to add anything further. not sure he generated the original post.) re: progress, issues, what to expect, what's working, what's not working ... sigh
Posted 5 days ago. ( permalink | reply )

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robert55012 says:

Can we please have more regular updates, especially when you are going to be taking particular services down for a period. We are paying for a service so should be entitled to regular service updates.
Posted 16 hours ago. ( permalink | reply )

1 2 3 next →
(201 to 262 of 262 replies in [Official Thread] Updates on speed & stability so far)
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