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OT: Impressive service from FlashZebra

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juice imaging says:

Good (or bad) customer service is one of the main ways to differentiate yourself when you're selling on the internet, and FlashZebra has good service in spades.

I ordered about $200 worth of stuff from Lon at www.flashzebra.com on Saturday, and it arrived today (Friday). Possibly not too unusual until you realise that I'm in Perth, Western Australia, half the world away.

Lon was initially worried that my order would exceed the weight limit for the lower level cost-tier for postage, so warned me via email, then a couple of hours later emailed again to say it was an ounce under the limit so the shipping quote was correct and the package was on its way.

It arrived today - well packed, and I'm very happy with the quality of the gear ordered.

Thanks Lon. Another happy customer.
Originally posted at 6:30PM, 17 January 2008 PDT (permalink)
strobe_flash edited this topic 71 months ago.

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(1 to 100 of 238 replies)
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Michael W Productions says:

I have to chime in as well. Very helpful even for a standard order. I even got an email directly from him letting me know all kinds of extra details. Fast response to any questions. Fast delivery. Wish he carried more stuff!
76 months ago (permalink)

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Meester Steve says:

Nice products, quick service, and Lon obviously knows what he's doing.

My only issue was that maybe my stuff was packed TOO well. Lots of tape to cut off...but it arrived in one piece, so I can't really complain!
76 months ago (permalink)

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Eric Gaddy says:

I'll fourth that... Perfect cables and quick.
Originally posted 76 months ago. (permalink)
Eric Gaddy edited this topic 76 months ago.

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Terry Moore says:

I was impressed with his knowledge and great service. Very pleasant to deal with. Oh, yeah, lots of tape--that sounds very familiar.
76 months ago (permalink)

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whipartist says:

I'll fifth that. There was a small error in an order from him, and after a brief email exchange wherein he confirmed that the cable wasn't where it should have been (taped to another item), he quickly and cheerfully sent me the missing part.
76 months ago (permalink)

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ttstam says:

Sixth + opinion here too! We at Seattle Flickr Meetup just did another group order of 60+ Pocket wizards and Pocket Wizard Multimaxes. Guess where we send people to buy their hot-shoe adapter cables? :-)
76 months ago (permalink)

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Mr Hutt says:

Another very happy customer over multiple orders. Lon is awesome!!
76 months ago (permalink)

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©Delos Johnson says:

Add me to the fan club. Good quality product and service deserve praise.
76 months ago (permalink)

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pear52 says:

I only ordered a light stand bracket, but Lon got it right out. Nothing but praise for him. I hope he is able to survive and build his business. Yes, he likes his tape, but it does the trick.
76 months ago (permalink)

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chris sorensen says:

Yep, ordered from Lon, had a great buying experience.
76 months ago (permalink)

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Michael Shattuck says:

Yet another supporter. I made 2 bonehead mistakes and had to place 3 orders instead of one over the course of 2 weeks. [Thought I was just going to need one cable...then I thought two would do it...DOH!...actually needed three! You live and learn.]

Lon was incredibly fast to get the cables out....great quality products as well.
76 months ago (permalink)

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stellarviewer says:

I fully concur on the high quality of service from FlashZebra.

About a month ago I ordered some of the PocketWizard cradles and they were sent out immediately.

Mine didn't have to come as far as the half way around the world though. They just needed to cross the Ohio river from Northern Kentucky to the Southwestern Ohio area about 20 miles or so.

It is good to see a startup company that provides this kind of service.
76 months ago (permalink)

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Chromatomic Photography says:

<- One more extremely satisfied customer.

When I first got my Pocket wizards for my Sunpak 383s. Instead of making me wait an agonizing amount of time to get my sunpak cables modded so I could play with the new toys he offered to send me modded cables from his stock - of which he only had 3 and no more coming in - as long as I sent him my unmodded cables as well. Seriously though, Lon is my only choice next time I'm getting any adapters. His service and supplies are second to none as far as I'm concerned.
76 months ago (permalink)

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daikusan says:

Asked him a question about PC cords last nite thru email and got a response within the hour. Where can you find a service like that? I'll be ordering some cords from him.
76 months ago (permalink)

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BlazingB! says:

Lon is the man for all your cords, the dude rocks!
76 months ago (permalink)

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rols.offilm says:

Just want to echo the sentiments-- Lon was very helpful in answering my questions about which cords to get for what flashes depending on what triggering system I was planning on getting.

I even posted a problem I was experiencing with my too-high-voltage Vivitar 283 and he offered to refund the cable if it was at fault (which it wasn't).

Anyways, I'll order my cables and anything else that I can from him again. I'm not a solder-guy so I'll gladly buy the cables that he provides :)

Great stuff, Lon!
76 months ago (permalink)

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David de Groot says:

I just made a small order today (after seeing Mike's (OP) recommendation on another forum). Hopefully now (or at least soon), I'll be able to use my other flash and thus have a 2 light setup :)
76 months ago (permalink)

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mattfogarty says:

I sent a question about a product I wanted but did not see on his site. He emailed very promptly and explained why he does not make the cable I wanted, and explained that he is trying to stick to doing one thing (flash cables, etc) really well and does not want to branch out too much yet and get off track.

It sounds like he is doing just that. When I do need cables he makes, I guarantee I will go to him. Great service, and I was not even buying anything yet.
Originally posted 76 months ago. (permalink)
mattfogarty edited this topic 76 months ago.

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Tron Egil says:

I have bought some great stuff from his site
Lon has the right attitude and passion for the game.
I recommend him whenever I can

I browse to flashzebra.com every now and then to check for new products.

Also, he shares his great knowledge in forums like thiss, potn..
Thanks Lon!
Originally posted 76 months ago. (permalink)
Tron Egil edited this topic 76 months ago.

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mk mo says:

One more positive experience here. I am a beneficiary of the recent group purchase of PWs in Seattle and got my cables from Lon. The cables arrived super fast and the individualized service was remarkable. The cables were wrapped in the invoice slip, which included a personal handwritten thank you from Lon. He even addressed me the way I sign my emails. Attention to details is the mark of great customer service. The next time I need to purchase something, I'll be checking to see if Lon carries it first.

Good luck with the business Lon! You set the standard when it comes to customer service.
76 months ago (permalink)

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Olivier H says:

The service is wonderful, Lon is nice and responsive, all of that on top of items not carried anywhere else.
Payment via paypal simplified everything for my order from France.
76 months ago (permalink)

Lesstimeonlinein09 [deleted] says:

Another + vote, this time from Ireland.
76 months ago (permalink)

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Sylvester X says:

always good service, used twice, London, UK
76 months ago (permalink)

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rrdphoto says:

Wow - it is great to see all these folks coming out in support of Lon!

I've got a slightly different perspective, as I know the guy in person! We're both active members of the Camera Club of Cincinnati and both share a love of gadgetry - though I think he takes it to a whole new level. :)

Lon is an incredibly helpful person in real life as well as through Flash Zebra. It's great to see him get the praise (and business!) that he deserves.

And, in the interest of full disclosure, I'm not just saying this because I get to try out new products from time to time! :)
76 months ago (permalink)

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marcus_neto says:

I to just recently purchased some cables from Lon and received stellar service. Go Lon!
76 months ago (permalink)

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Motoptik says:

I too have purchased gear and cables from Lon as well. Shipped fast, well packed and EXACTLY as described in the product description. The personal touch is great! I can't remember last when I got a hand written note enclosed with my order, THANKING me for my business. Best Regards, -Bob
76 months ago (permalink)

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Fort Photo says:

Just chiming in to say I also had wonderful service and my order arrived promptly as promised. Will shop there again!
76 months ago (permalink)

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The artist (formerly) known as Gene says:

Ditto. I made an ordered some PC to mono-jack (for Skyports) cables a couple of months ago after asking some questions here on the boards. Lon found my post on the forums and shipped me some new and improved screw-lock PC to mono-jack cables instead, free of charge!

This is why I prefer dealing with small businesses. They know how to treat their customers, sans the "screw-you vibe". I would recommend FlashZebra to all my photography friends.
76 months ago (permalink)

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Mista Fitz says:

I think I've posted my testimonial before, but here it is again.

+1 From Vancouver Island, BC

(thanks for the non-ridiculous priced shipping)
76 months ago (permalink)

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carlos.benjamin is a group moderator carlos.benjamin says:

Lon's not just a vendor here, but a very helpful member of the strobist flickr group. You can find his posts all through the discussion threads.

You might also like to know that he doesn't just sell cables but can mod your flashes to add sync ports or even change the type of sync port. After having trouble with cables for my Sunpak 383 flashes he modded two of them to change the sync ports from sub-mini to mini jacks. Now I buy an audio cable from Radio Shack for a few bucks instead of a much shorter $20 cable that ends up destroying the sync jack (but that's another story....).
76 months ago (permalink)

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allykatimages says:

Here's another very happy customer. I did the Flash modification and am very happy I did. I was so impressed with his service and now order from him whenever I can. I wish your product line was bigger. It really helps that he offers tons of great advice too.
76 months ago (permalink)

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Alfredk says:

I too have ordered some cables from him just recently and I have to say that the service was great, the shipping was not overpriced and the cables work like a charm. Thanks Lon!
76 months ago (permalink)

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number95 says:

I have nothing but great things to say about Lon.
I'm glad to see others saying the same.
Originally posted 76 months ago. (permalink)
number95 edited this topic 76 months ago.

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lax9dan says:

Eureka!! Add me to the list of very satisfied customers.

Lets keep this going. Maybe we can beat the Ogalthorpe thread.
76 months ago (permalink)

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J Tra says:

Awsome service, products, and communication!


+36 (let's get this tally started!)
Originally posted 76 months ago. (permalink)
J Tra edited this topic 76 months ago.

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dylan.greene says:

One more happy customer here! Thanks, Lon!
76 months ago (permalink)

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photomagraphs says:

Lon rocks my socks

great service to the UK
76 months ago (permalink)

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EFB_99 says:

Yepper, Lon is a great vendor to deal with.
76 months ago (permalink)

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MT Stringer says:

heh, heh, I don't know about rockin' my socks, but he has helped me on several occasions with info and fast shippping on parts I ordered from him.

Thanks Lon.
Mike
76 months ago (permalink)

Brymantoo [deleted] says:

First post here - just to join in and thank Lon for fast & courteous service on my recent order. U.S.A. to U.K. faster than some "local" vendors!!

Brian
76 months ago (permalink)

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Retina Scan says:

Hate to be a parrot here just to echo "me too", but again, I was very pleased with the products and service form Lon. We exchanged several email where I learned a lot. I've ordered a couple times now and certainly will continue to order from him going forward for flash brackets, cables, etc.
76 months ago (permalink)

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ekin photography says:

add me to the list. thanks lon!
76 months ago (permalink)

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Geoff Ball says:

Going to take a peek at flashzebra (curious now : )
76 months ago (permalink)

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Alexei Calambokidis says:

Great service and fast too!!!

Great person to do business with
76 months ago (permalink)

Steve Nilsen [deleted] says:

Great service, fast delivery! Ships to Europe (norway) to! =)
76 months ago (permalink)

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Bernt-Inge says:

+1 on that :) to Norway ;) fast and reliable service :)

Bernt-Inge

www.bernt-inge.com
76 months ago (permalink)

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renfield33 says:

yup... gotta say i had great service from lon too. i ordered a set of PC to female headphone cables... quick shipping.
76 months ago (permalink)

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euge.lee says:


for Lon and FlashZebra!!!
76 months ago (permalink)

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Orangebug says:

In UK - ordered some Female Hotshoe to Elinchrom Skyport cables on 18th Feb, they dispatched on 19th Feb, and arrived 26th Feb. And the shipping price - 6 US dollars. Which is 2 dollars less and 3 days faster than a certain company based in Guernsey which I also shop with (UK users will know!). And the cables work well with my Canon 430EX.

Great service, good products, fair prices, fast delivery - what more could you want? Well done Lon.

Nick
75 months ago (permalink)

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Secgeek06 says:

+1 on that.. Thanks Lon.. Ordering the Cable tonight!!!
75 months ago (permalink)

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offcameraflash says:

Yup, I have to agree, too. I got my 285HV - Skyport cable mere
*seconds*, yes, *seconds* after making my payment, and I'm
in Poland. Seconds!
75 months ago (permalink)

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Brian Lund says:

I ordered some hotshoe->ebay receiver adapter cables and umbrella holders. The service and email reply time is proberly the best I have ever experienced. Can't recommend enough.
75 months ago (permalink)

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basswork says:

Ditto on all this. I had a strange experience at an LA Strobist shoot. Once my flashes were seated on the hot shoe adapter (Flash Zebra), none of the controls functioned -- couldn't change the mode, pop a test flash, nothing.

I put another flash in, same problem. Did it with another Strobist's Nikon flash -- same thing. Cue the Twilight Zone theme song.

I emailed Lon and he replied immediately offering to swap the adapter for a replacement. I have not been able to reproduce the problem at home, so I've yet to take him up on it.

But he stands behind his stuff.
75 months ago (permalink)

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JBAT says:

I too had great luck with him.
75 months ago (permalink)

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emilanos says:

I have just written Lon to ask about shipment cost to Italy and he replied he does not ship to Italy. It's a pitty to hear he has such great products and not being able to buy them
Originally posted 74 months ago. (permalink)
emilanos edited this topic 74 months ago.

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jmhoying says:

I met Lon at the Cincinnati Strobist meeting and really enjoyed his enthusiasm for off camera lighting. I had left my jacket at the meet-up and Lon was kind enough to mail it to me (as well as a few items that I ordered from him). All this.....and he makes a great model!

www.flickr.com/photos/jmhoying/2304080734/

Jack
74 months ago (permalink)

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Dennis Dietz says:

Yup,
Definitely great to deal with!
74 months ago (permalink)

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mnealtx says:

QFT!!

Lon was MORE than patient with all my questions and took the time to explain everything to me in terms I could understand, being a total newbie to anything having to do with flash photography.
74 months ago (permalink)

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daveawebber says:

Nice to put a face to the name..............:o)

Dave
74 months ago (permalink)

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.BigDaddy. says:

Nothing but the best things to say about my dealings with Lon.

Thanks so much for the products you offer and sharing your knowledge.
74 months ago (permalink)

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Image-Guy says:

I have to agree! Lon is the man. I ordered a couple of items from him. Upon delivery, one item had a defect. I sent Lon a photo of the defect and he replied almost instantly (had never seen the defect before). He gave me the option of a refund for the item or to ship out a replacement when more stock arrived (about 2 weeks). I took the option of waiting for a replacement. I e-mailed him after about 2 weeks and he had stock and said he will ship out 2 replacements to thank me for being patient.

I will continue to order from him when ever I can. Great customer service!
74 months ago (permalink)

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Prashant Khapane says:

Unfortunately I did not get the item. however Lon refunded me with a single email. No questions asked. That is fantastic.

Now I've a problem though, where to get these items in Germany?!
www.flashzebra.com/radiocables/pc.shtml
74 months ago (permalink)

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TravisBallard says:

Well, all that i can say about Lon is that he is definitely a great guy. always taking the time to work with his customers on an individual basis and help out with just about anything when he can. i have received nothing but top notch customer service from him and i would recommend him to anyone. and i have and will continue to do so.

if anyone sets the standard in customer service, it's Lon...

Cant thank you enough,
Travis
74 months ago (permalink)

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jeremysalejr says:

Lon's the man. Talk about personal service and attention to your needs.
Twice now, I've asked him some bone question that he took the time to answer in more detail than I deserved. He's got my business.

FlashZebra is proof that professionalism and service are not extinct in the 21st century.
74 months ago (permalink)

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carlos.benjamin is a group moderator carlos.benjamin says:

What? This is still going after a couple of months???

Good.

The Zebra's a good guy, does great work and isn't just here to sell stuff. He actually posts answers to questions on the forums that don't net him any sales......
74 months ago (permalink)

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Benrajak says:

Not to mention he does not market himself on the forums either! He is great with people and takes time to help people! He rocks all the way!! Keep 'em coming Lon! Nice portrait of Lon by the way jmhoying! Now we have a face to match the praises!
74 months ago (permalink)

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jim mercure says:

Two thumbs up from the three orders I've placed with him.
Very affordable prices, super fast shipping and prompt e-mail responses.
74 months ago (permalink)

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Tеоn says:

Another very satisfied customer!

Great service and prices
72 months ago (permalink)

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mcbill says:

I too was impressed with their quick shipping and helpful personal emails. I found them through a friend in the seattle strobist group and only ordered a few things, but I'll certainly be back for more.
72 months ago (permalink)

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P Lawrence says:

I must admit the communication with Flashzebra/Lon is excellent - always quick and very helpful.

However, I must be the only one who is not pleased with the delivery time from the US to UK. Ordered 2 umbrella brackets on 22nd May and it still has not arrived!!!

It's certainly not Lon's fault as he dispatched it very soon after I placed the order...but I heard it may be due to the US internal postage system. This delay is putting me off ordering anything else from the US.

Just for comparison, I ordered 3 times from Hong Kong (twice with Gadegt Infinity) and all items arrived in the UK in 3-4 working days!
72 months ago (permalink)

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changeyourtree says:

I also had wonderful service. I too wish he carried more products.
72 months ago (permalink)

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Joisey Mike says:

Thumbs up here too -- I just bought 3 optical triggers and pc-pc wires from flashzebra, and they arrived quickly, and Lon was responsive and very cool in all of the emails.
Originally posted 72 months ago. (permalink)
Joisey Mike edited this topic 72 months ago.

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Ed_Z says:

Just echoing the general sentiment! Lon is my exclusive source for strobe adapters/hardware. Great guy!
71 months ago (permalink)

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Radiant Squares Photography says:

Agreed!
I love working with him.
I once asked a question on the website and had a personal email in a few hours time. Try that kind of service with B&H or Adorama...
HA

Thanks for all the hard work Lon!
Hope you enjoyed your well deserved vacation. I left an order for you when you get back :-)
71 months ago (permalink)

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Helen Oster Adorama Camera says:

Ouch, Ray, that hurt!!

My job involves picking up issues and queries related to Adorama, right across the internet!

You can also contact me directly: helen.oster@adoramacamera.com

Helen Oster
Adorama Camera Customer Service Ambassador
71 months ago (permalink)

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JacobVorpahl says:

I've also just recently had a good exchange with FlashZebra. I ordered the cables on a Friday morning, early in the morning. They arrived on Monday, with a personal thank you written from Lon on the invoice. He's got my business from now for all of my strobist needs, that's for sure.
71 months ago (permalink)

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Mark-of-Cain says:

I concur..

Great service and products!
71 months ago (permalink)

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ripe images says:

I have yet to order from them, but I did have some questions regarding some products i wanted (one of them being a replacement cord for my cactus trigger) and the response was fast and he helped me figure out what i needed. the only reason i didnt order it was because i found the cord lol. I still would like to get some pc splitters and some other things. which im hoping to order soon.
71 months ago (permalink)

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justjoephoto says:

I try to mention FlashZebra every chance I get when people are trying to connect Pocket Wizards and Ebay Poverty Wizards to flashes here on the Strobist group. Lon has earned my trust and admiration enough for me to endorse him to my group here in Rochester, NY when someone asks me for cables

Thanks for the great service Lon.
71 months ago (permalink)

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ruoloc says:

I've placed an order to the UK with Lon. He was extremely fast in replying to my idiot question and has posted the items within hours of the order.

And the exchange rate makes his gear great value for us Brits.

A great resource.
71 months ago (permalink)

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The Red Giant says:

Purchased from Lon, he sent it off quickly, the products were great, and he even personally signs each invoice. That's old-fashioned quality service :).
71 months ago (permalink)

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HD_Keith says:

Ditto here as well - Fantastic service from Lon. I would love to do all my business with him if only he carried more stuff
71 months ago (permalink)

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YUL.Wade says:

Being in Canada my selection is not always what it could be. Ordering from FlashZebra was fantastic. Very fair prices on both the items they sell and the first class mail shipping.

I get so sick of the overpriced shipping so many of the others offer.

Thanks again, and please add more to your catalog of products so I can send more business your way. Things like, Light stands, umbrellas, sand bags etc...
70 months ago (permalink)

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jprphotography1 says:

I bought a pre-release cable for my d70s from flash zebra, it kicked ass and made pancakes in the morning!

LON ROCKS!
70 months ago (permalink)

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virovent says:

I live in France where it's hard to find very specialized stuff like umbrella shoe mount, hot shoe adapters, PC cables, etc at reasonable prices.

Thanks to Strobist, I have discovered Zebra and I am very satisfied :

Good products, very fast and fairly priced shipping (which matters when you live far abroad)
70 months ago (permalink)

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ibxpete says:

I can't say enough good things about Lon and Flash Zebra. I wish more companies operated as he does.
70 months ago (permalink)

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Adventures Into The Unknown says:

now ive seen a pic of him it all makes sense - you dont get decent service from short hired idiots in suits you get attitude and greed
lon's a great guy, helpful and honest.

if i had a spare $100,000 id persuade him to run for president :)
70 months ago (permalink)

Mark Hudon [deleted] says:

I'll pile it on for Lon.
I ordered some stuff form him and he upgraded me to Priority Shipping, at his expense, simply because "it was not that much more". I ordered on Monday from Oregon and I received the package on Wednesday!
70 months ago (permalink)

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Jean Labelle says:

If Lon and I were in prison, I'd protect him in the shower.

Nothing but a great purchasing experience over here as well... highly recommended!
70 months ago (permalink)

james healey [deleted] says:

Same here! Bought a hot shoe to PW cord and got here in 2-3 days. I'm in B.C.

Excellent and impeccable service.

Thanks! Lon!
70 months ago (permalink)

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Matt Hunt says:

And here. Good service on my first order and just as good on my second. Now I need an excuse for a third order :)
70 months ago (permalink)

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Paul_Bradley says:


Lon's great - good service deserves to be talked about. I too have had excellent service from flashzebra in the past and would not only buy from him again but would wholeheartedly recommend him to others.
70 months ago (permalink)

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The Lawgiver says:

My first Flash Zebra order should be here tomorrow. Ordered on Thursday, got to my local PO on Saturday but after they had left for their run.

Pretty quick service though to east bumblef@ck NY.
70 months ago (permalink)

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aikon8290 says:

Lon was very quick to reply to my email and even directed me to the right item to buy. Haven't place my order yet since they are out of stock, but surely will buy it from FlashZebra when it becomes available.
69 months ago (permalink)

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carlos fabrizio says:

Lon has provided great customer service and products each time I've purchased items from him. Quick to respond and is great to do business with.
Originally posted 69 months ago. (permalink)
carlos fabrizio edited this topic 69 months ago.

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StevenErat says:

I agree that Lon was great to work with. He personally communicated to me to thank me for the order, and put a short handwritten note of thanks in box. There was a small mixup in the order, but when notified he shipped the corrected item to me overnight.
69 months ago (permalink)

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Malcolm Waring says:

Has anyone mentioned that it's wonderful to do business with Lon at Flash Zebra? =8-0

I think my first order was over a year ago for custom short PW cables, and my most recent order was last week.

Now if he only had short usb cables...
69 months ago (permalink)

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aikon8290 says:

Another happy customer here!

Shipping was fast. The items were securely packed.


Thanks Lon!
-rhett-
69 months ago (permalink)

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The Levys says:

I'll add to the chain. Stumbled on FlashZebra through the AlienBee's site. I knew nothing about the company but assumed teh AlienBee reference was on the up-and-up!

Purchased two cables and needed info on the third that was out of stock. I immediately received a personal response from Lon asking what I was looking for and if he could suggest other options. He did and I placed a second order. What did he do??... he refunded the shipping on the second order and consolidated the orders into one... without my even asking. A great testament to a caring and trustworthy merchant.

Great first experience. -- jay
69 months ago (permalink)

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saperboy says:

I purchased the 580ex shoe replacement and a few cables. Everything went smoothly. Quick response time. Really a pleasure to have found FlashZebra.
69 months ago (permalink)

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