United Airlines had one of the truly great ad slogans of all time.
After all, most people over 20 can complete the sentence; "Fly
the friendly skies of ...".
I believe it struck a chord with the American psyche because almost above all else, humans want to connect. People want a pleasant 'friendly' experience regardless of their endeavor, but especially when they travel. The bottom line is happy employees, make friendly employees & friendly employees make customers want to return.
You may never meet Finny because he is usually on the ramp loading your luggage on to the aircraft. But he is probably smiling. Still glad to be part of 'The Friendly Skies' of United.
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