Page Not Found - PayPal

Here's a rich one.

My PayPal debit card magically stopped working this morning at about the same time the PayPal triple-dub was down. Coincidence? Almost certainly. But no matter.

I'll just login once the site is back up and see if there's some kind of problem with my card, right? Not so fast! I get ^this^ [indicating] when I try to login. Again, not a problem, I think.

I'll just contact customer service by phone and ask them what's up. Surely, they will be able to help me resume important consuming with my PayPal monies. But -- alas -- I must be logged in to PayPal to get access to what that phone number is. I get ^this^ [indicating] when I try to login. Yes, alas, indeed.

Thanks for the triple-morning-screwgee, PayPal. You may fellate me at length. No login required.

Update 2007-10-05 09:43:53 - Well, according to the friendly folks at PayPal (yeah, I finally got in), it was all related. The site was down and lots of people who tried to use their card at points-of-purchase got "funds not available" nastygrams.

I'm not an engineer or anything, but something about this system seems incredibly not robust.

The fellating may proceed as planned.

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Comments

Jish says:

Hours of service:
4:00 AM PST to 10:00 PM PST Monday through Friday
6:00 AM PST to 8:00 PM PST Saturday and Sunday

For general questions, please call:
1-402-935-2050 (a U.S. telephone number)
Posted 26 months ago. ( permalink )

dansays says:

I've recently made it policy to seek out the customer service number of any website I do business with, and add it to my address book. I add the "Department" field to their record, set it to "Customer Service," and create a smart group that filters them into their own group.

This serves three purposes:

1) The number syncs to my iPhone, so it's handy when I need it.

2) I have a record of the number, should the website decide to, ahem, "streamline" their customer service department by removing all traces of their phone number from their website and forcing all communications through email. This happened to me just last week.

3) I have a central place to keep all notes related to customer service conversations. Whenever resolving disputes, I switch into hyper-documentation mode. Who I talked with, when I talked with them, and what they promised me.
Posted 26 months ago. ( permalink )

mosspink says:

@dansys: I'm stealing that from you. Excellent tips.
Posted 26 months ago. ( permalink )

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