HCI

Personal check-in at Geneva airport for easyJet.

What I found interesting about this is the way the process was communicated. There was confusion on the part of the traveller, including me, as the sign above the baggage check-in stated that "you must check-in first". So everyone queued at baggage and then had to be told to get their tickets. Why couldn't they just communicate it as "get your tickets first" blah blah.