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ThirstyRock says:

This was my suggestion to Ebay as of today on their Feedback System and sellers ability to protect themselves.
I have a few suggestions that will help build confidence and protect sellers. And at the same not interfere with buyers.
1) Since the change on the feedback system on Ebay, Sellers are open for fraud and abuse. Also there is no way to know if the buyer is a crook since they can only get good feedback and good comments. You have no way of knowing anything about the buyer and no way of blocking a bad buyer. It should be our decision who we sell to.
So here is a suggestion: We need to have a way to select at our option in our Ebay to block anyone who has left Negative Feedback to a seller in the last 30 days. This can be an option the same as the unpaid items option we currently have. It can be...Block buyer who has left a negative feedback in the last 30 days with 1,2, negative feedbacks left for others etc. And maybe even a within 30 days, 60 days etc. This allows us to at least block some risky buyers at our discretion. And the buyer even though may have had justification for leaving bad feedback on the transaction with someone else, will still be able to buy from other sellers who do not want to block someone who has left negative feedback in a certain period of time. Also it gives the buyer a 2nd thought of leaving negative feedback without resolving the matter. It will not stop them from buying on ebay, it will just keep them from buying from those sellers who choose to set this option and do not wish to take as much risk on someone who could not resolve the matter in which they gave bad feedback.

2) Another suggestion to help protect sellers and reduce disputes would be an option to require those buyers who have not ID verified with Ebay and got there ID verify icon on their ebay account.
I would like to suggest that the seller have the option to select an option in their account for those that have NOT ID verified that they are required to pay shipping insurance in their purchases. This encourages them to pay the $5.00 and be recognized with ID Verify. They do not have to ID verify on Ebay and totally is an option for the buyer, but if the buyer has not been ID verified they will have shipping insurance automatically in their total costs. Those who are ID verified will not have shipping insurance automatically added to their shipping costs. Shipping insurance will be optional for ID verified members of Ebay as it is presently for everyone Id Verified or not. This way we can clean up the buyers a little, and at least know a little more who is legit. It encourages the buyer to participate a little more in the Ebay system. And gives the sellers a little more reinsurance on transactions.

I know there is no way of completely eliminating all fraud etc. But these 2 suggestions at least give the seller more control who buys their products and also helps legitimize more buyers. And since both are options, and not required to be used. It should have no effect on disrupting the present system. And you can stop all the bad press and forums about the feedback system which is driving your sellers away.
Posted 12 months ago. ( permalink )