Week 33, 52 Weeks - with Flickr notes!
Click through to the photo for mini-reviews of the books! I keep on learning a lot by studying the coffee culture.
Starbucks is fascinating to me, both as a corporate process and cultural phenomenon. I love the way people either love it or resent it!
The coffee culture is even more fascinating to me. I have a friend who is a roaster at an independent coffee shop in Ellicott City and we often to to a great shop not far from my work called Red Canoe.
I think maybe Starbucks has lost its way, especially with the ones that aren't stand alone coffee shops. The ones in supermarkets are usually pretty weak, but the ones in airports pretty good.
I got into a conversation in a supermarket in Annapolis with a person who worked at the Starbucks there and asked her how she like getting a free pound of coffee everey week from the company. She told me that she didn't work for the Starbucks there, just the supermarket, and that none of them got the benefits that the company coffee shops get. She was trying to get a job at a stand-alone Starbucks, and I hope she did. That could explain a lot about spotty service.
The company owned shops are uneven, too. Some look great, others are a bit dishevelled; some seem to buy into the whole customer-centric approach, others act like you're almost an interruption.
The unevenness - and how they constantly try to right it and improve such a huge organization - teaches me so much about my own responsibilities for my team and to my larger group at and through my work.
People - it's always about people. Love them because it's right, or dismiss them because they're a bother and be devoted to task.
Everywhere I go, no matter where, the places and people that genuinely care about people are the ones that thrive.
Why would I/we want to be around anybody who didn't believe that? Sometimes we have to put up with totally task oriented people; but to tell you the whole truth, I limit my time with them to the greatest extent possible and seek to connect and stay connect to people that I can join in making a difference. That's the biggest and most important task I have - to love people in real ways that add value to their lives and to the lives of those around us.
Man, I really love that!