Preparing the IT landscape for social business

Preparing the IT landscape for social business

With social media features popping up inside existing enterprise applications combined with the crush...

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Uploaded on Jun 1, 2012

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Leading Types of Workforce Communities

Leading Types of Workforce Communities

Over the last year, I’ve been noticing a steady stream of new case studies and reports emerging from large...

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Uploaded on May 29, 2012

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Measuring Social Media Capability: A Social Business Maturity Model

Measuring Social Media Capability: A Social Business Maturity Model

What does it boil down to for organizations that want to reap the benefits of social media and avoid the...

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Uploaded on Mar 26, 2012

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The Journey of the Social Customer: The Three Phases

The Journey of the Social Customer: The Three Phases

A few key precepts set the practice apart from the far more records-based, traditional CRM. First and...

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Uploaded on Mar 12, 2012

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Defining The Connected Company: Social Data + Apps + All Modes of Participation

Defining The Connected Company: Social Data + Apps + All Modes of Participation

Here is the premise: Just as the early rise of departmental use of social media in...

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Uploaded on Feb 16, 2012

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Enabling social media in challenging business environments

Enabling social media in challenging business environments

One of the key points being made these days is that many financial industry firms fundamentally make their...

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Uploaded on Feb 14, 2012

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Transforming closed business ecosystems to become open and networked

Transforming closed business ecosystems to become open and networked

The signature lesson of the mid-2000s was that being “in the business” of ecosystems, at multiple levels,...

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Uploaded on Feb 7, 2012

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Will social networks aimed at professionals move into the enterprise?

Will social networks aimed at professionals move into the enterprise?

Social networks like Viadeo and Xing have long cultivated a business audience. Given the statements...

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Uploaded on Jan 5, 2012

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The Big Transitions: Moving from Classical to Next-Gen Enterprises

The Big Transitions: Moving from Classical to Next-Gen Enterprises

This graphic is part of an exploration on moving from the old methods of running our businesses (in the...

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Uploaded on Dec 15, 2011

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Connecting Social Business To The Flow Of Work

Connecting Social Business To The Flow Of Work

We have learned that social must be connected to the day-to-day work that takes place. Unfortunately, most...

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Uploaded on Nov 4, 2011

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How Social Media and Big Data Will Unleash What We Know

How Social Media and Big Data Will Unleash What We Know

Though social networks may soon contain the visible sum of humanity’s communication and interaction, the...

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Uploaded on Oct 27, 2011

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Put collaboration in the flow of work with open systems

Put collaboration in the flow of work with open systems

Collaboration is about working together. And when we can work through our business systems to connect with...

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Uploaded on Oct 20, 2011

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The Four Phases of Social Business Adoption

The Four Phases of Social Business Adoption

After a half-a-decade of experience in scale, we can see the broad outlines of both external social...

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Uploaded on Oct 13, 2011

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Reconciling digital strategy with social business and smart mobility

Reconciling digital strategy with social business and smart mobility

How social and smart mobile fits into an organization's digital strategy is one of the questions I get most...

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Uploaded on Oct 5, 2011

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Will Content From Social Media Eclipse Search?

Will Content From Social Media Eclipse Search?

The premise of today's information abundance reaching an unsustainable place isn't a new one. Information...

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Uploaded on Sep 30, 2011

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The CIO in the Driver Seat: Strategically Enabling Social Business

The CIO in the Driver Seat: Strategically Enabling Social Business

Given the tension between CEO and CFO priorities, where should CIOs take their organization? That’s the...

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Uploaded on Sep 29, 2011

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Centralizing Activity Streams Around Three Modes of Work: Ad Hoc, Process-Oriented, and Content-Oriented

Centralizing Activity Streams Around Three Modes of Work: Ad Hoc, Process-Oriented, and Content-Oriented

The benefits of harvesting stored collaboration in social tools are extensive, but it's too often...

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Uploaded on Sep 26, 2011

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Open Work: Turning Observable Social Business Activity Into Value

Open Work: Turning Observable Social Business Activity Into Value

The essential principle is a simple one: "Anyone can contribute." Today's work mindset is still...

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Uploaded on Sep 23, 2011

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