One of the things this ad from the Delaware News-Journal paper says you can do on their website is request a missing ID card. Nice, so since my ID card *is* missing, I try it. This is my experience:
1) Go to website, select "Order a new ID card"
2) Sent to a page where you have to logon or create an account. Since I don't have an account I click the "create an account" link
3) The next page tells you to have your ID card handy and asks for a few pieces of information from it to create the account.
I have a plan. They don't have a clue.