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Dave Gray
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15,086
Photos
August 2005
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Toaster11
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Toaster10
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Toaster9
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Toaster8
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Toaster7
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Toaster6
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Toaster5
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Toaster4
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Toaster3
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Toaster2
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Toaster1
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Toaster0
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Michael Bonner
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The connected car
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16
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70s key party
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Culture Map v005
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Front and back stage
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Morning star
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Pods and platforms
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Nordstrom
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Amazon
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Your phone or your heart?
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Culture Map v.002
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Gamestorming workshop in Mountain View, CA, July 2012
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Is there a correlation between tax rates and GDP?
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Fitness in social groups
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9
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Gamestorming book cover
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Fractal org chart
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Gamestorming
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Connected Company reading list
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11
Connected_894
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First printed copy of The Connected Company just arrived in New York! Haven't seen one yet myself!
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The Connected Company
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Stone pillar
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Glass room
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Prezi pricing
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Window
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Scotches
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Tom Graves (@tetradian) at Davefest 2012
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The Sense Loft, Soho, London
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View from the Sense Loft, Soho, London
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Davefest 2012!
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Agile development
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Most companies are not built for agility
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Whole Foods is a service-oriented company
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Service orientation
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Agile development
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Wrangling complexity
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Bio and headshots due
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GET EXCITED AND MAKE THINGS!!!
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Customer service in divided and connected companies
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Customer support decision tree
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Absorbing variety
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Reducing variety
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The Law of Requisite Variety
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The front line is the boundary between the company and its customers
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1
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The one-way arrow of production
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Purpose, promise, performance
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Democratic management at Semco
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Self-organizing teams at Rational
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The Nordstrom way
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Morning Star's self-organizing marketplace
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Podular organization
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The multidivisional organization
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2
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Carrot-and-stick management
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3
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The holy grail of rewards
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@louisrosenfeld likes Gamestorming!
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Product orientation
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Two ways to grow
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Return on assets is dwindling
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Urbanization
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Push vs pull
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Customers are connecting. Are you?
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Some things don't change
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Cultural rigidity
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Blind spots
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Over-expansion
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7
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Customers are the key to everything
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With growth come distractions
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Gamestorming iPhone app
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Gamestorming iPhone app
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1
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Gamestorming iPhone app
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Gamestorming iPhone app
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Gamestorming iPhone app
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1
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Gamestorming iPhone app
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Gamestorming iPhone app
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Gamestorming iPhone app
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Information technology and revolution
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4
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The ATM revolt
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1
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Power shift
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1
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Dell hell
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Jeff Bezos
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3
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A process is not a service
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Services do better when they cluster together
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Services are co-created
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Service avatars
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Avatar
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iPhone as a service
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Products spawn service industries
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Mass-energy equivalence
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Square
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