Samuel J Ndlovu

samuelj.ndlovu says:

Is the idea of creating an environment of delivering great experience to customers a dream that can never be realised or there is hope and true advocates out there who subscribe to the idea? I now see companies who are perceived in the market as great Customer Experience managers missing it but yet still maintain the stand point of delivering great Customer Experience. Is it our duty to expose these or do we simply conform and just take it as it comes? I would like to hear some views on this exciting topic on Customer Experience Management and Customer Service.
Posted 21 months ago. ( permalink )