SHADOW1

delbrodie says:

Hello Susan,

Love your picture of your family dog Shadow - very cute!!!

I've a question for you if you might be open? I just googled Kenmore's Elite Total Care System washer and saw your great review several years ago. I too purchased the same washer and love it. I had Sears repair at my home this week to look at my dryer and asked why was my washer rusting at the top? And that I had been calling Sears without receiving a satisfactory response. He responded this washer came with a porcelain top and a steel top. I was just floored. I spent hours researching this purchase and had made trips back to Sears and my sales person had never once mention this as an option/upgrade. I'm so interested then in knowing if you were aware of this option? And did you get it? I am hugely disappointed to say the very least. Especially since I am replacing Kenmore appliances that are 21 years old - so I'll be looking at this steel top looking worse and worse as the years go by. Anyway if you're open I'd be very curious to hear your experience. I'm not signed up on this service so can you let me know through your site??
Posted 8 months ago. ( permalink )