Help / Uploading
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What are you having trouble with?
As you may know, we offer a variety of uploading tools to help get your photos onto Flickr. If you run into trouble, and the FAQs listed below don't help you, you can browse the full Tools FAQ category for more help.
FAQs you might find helpful (5)
If your upload is slower than normal, fails to connect, or only partial images are displayed, there may be a network issue on a point somewhere between your computer and Flickr.
Sometimes these problems are ISP-related and sometimes might be specific to your local computer/network setup. (And most of the time, it's temporary. :-)
If you only tried uploading with Uploadr, try using the web form to compare results or one of the other upload tools. If you cannot upload with any of them, it's likely a network issue that will affect any upload to Flickr.
Some quick suggestions:
- Use both the web upload page and Uploadr. Does the upload fail for one or both?
- Briefly turn off the power to any broadband modems and routers to reset the network connection.
- If you connect wirelessly, move your computer closer to the wireless access point, or 'plug in'.
- Temporarily turn off any antivirus or firewall software and try an upload. If you are using AVG's anti-virus software, please disable their Link Scanner as there are known conflicts with that software. If the upload is successful, look to see if you can add Uploadr to an exceptions list of applications that can access the Internet.
- If you are a regular Firefox user on Windows, make sure Internet Explorer is not set to "Work Offline" mode (this only applies to older versions- make sure you have the latest version).
If you are networked through a router that is plugged into a home broadband modem, unplug the router and connect your computer directly into the modem itself. If the connection is now open, then the router could be slowing or blocking the connection and you may need to consult your manual for configuration options. Sometimes setting to a slightly lower MTU value or matching it to the value used by your ISP helps. (Some users report problems with specific network hardware in our Forums. A search there might reveal one.)
If you have tried all of these suggestions and you still can't upload, please copy and paste the bullet points into your help email and let us know what happened when you tried each one. (Without this specific info it is very hard to troubleshoot upload issues :)
If you’re having trouble with video upload, try to re-save your video as a different video format.
Here's a list of file formats we accept:
- AVI (Proprietary codecs may not work)
- MOV (AVID or other proprietary codecs may not work)
- MPEG (1, 2, and 4)
Video files are often much larger than image files, so are more likely to time out or not upload all the way. This is most often a problem if you have a slow internet connection or your connection is “flaky.”
If you are having trouble uploading large batches of videos you may have to try using smaller batches until you find what works with your connection. For more help with uploading please see the Photos FAQ.
A 'BONK' message means your upload failed. You might come across this on the Upload page.
Here are a few possibilities: there may be a problem with the format of the image, there could be a problem with the file itself, or it is possible the internet connection timed out, so the upload itself was incomplete.
If you get that error, you can try the same photo through the old upload page, or the Uploadr (which you can download from the Tools page), or an upload by email. If the file only fails in the Flash upload page, feel free to send us some detail on what files failed for you.
There's no set limit, but this feature was designed to upload single images from camera phones. You can send multiple photos through your regular email client, but you may have problems uploading some of them.
You may encounter problems if you email large numbers of photos at one time or send very high-resolution or large-size images. You may also have problems due to weird message formatting caused by different mail programs or mail server/transit problems outside of our control.
Since these issues vary, we suggest emailing fewer images at a time. You may have to experiment to find out what works best for you.
If you upload photos but they don’t appear right away, give it some time. If your mail server doesn't connect with ours on the first attempt, it may take awhile before it tries again.
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