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advertising is on my slideshows AGAIN!
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In regard to the account for [removed by staff]
Hi. As you will see in the string of emails below, I have had the same issue before. I have paid for a Pro account, yet when I create slideshows they still have the Flickr advertisement.
I thought it was best to include our history on the problem so that we can save some time by not troubleshooting the same things. Please fix the problem and tell me why it is happening; what I need to do or what you need to do to keep it from happening when I make new slideshows.
I spent 1 1/2 hours trying to fix it myself in Flickr and could not find out what to do.
Thank you.
Megan
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BELOW IS A STRING OF EMAILS FROM LAST YEAR WHEN THIS WAS HAPPENING. PLEASE READ TO FURTHER UNDERSTAND MY PROBLEM AND OUR PAST RESOLUTION IF NECESSARY:
Hello, Justin's Landscape LLC.!
This is a copy of a help case reply:
-------------------------
Hello,
Thank you for writing to Flickr.
Before I go into addressing your concern, I'd like to apologize for the
delay in my responding to your inquiry. We are committed to answering
your questions as quickly and accurately as possible. However, we are
currently receiving unusually high volumes which caused the delayed
response.
I understand that a photo from Flickr that the slideshow you embedded on
your site shows advertisements. I'm very sorry if this has caused you
any inconvenience.
The situation you described has been resolved, I checked your site and
the slideshow appears correctly with no ads.
We apologize for any inconvenience this issue may have caused you.
Please be assured that we'll do our best to prevent such problems in the
future.
If you continue to experience the problem or if we can be of assistance
in another matter, please let us know by replying to this email. If you
can describe in as much detail as possible the problem you are having,
any steps you take leading up to it, how frequently it occurs, and the
exact text of any error messages you receive, it will help us to provide
a solution more quickly.
Thank you again for contacting Flickr.
Regards,
Elizabeth
Flickr Customer Care
Flickr Tech E2Y
For assistance with all Yahoo! services, please visit:
help.yahoo.com/
New and Improved Yahoo! Mail - better than ever!
Original Message Follows:
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It IS your product I'm trying to use... www.flickr.com. The
problem is not on the end of my web site. It is on your end.
How do I get the flickr.com advertising to disappear from
the slideshows?
________________________________
From: Flickr Support
To: [removed by staff]
Sent: Monday, May 21, 2012 2:36 PM
Subject: Re: [Flickr Case 2157502] Re: Other issues
Hello,
Thank you for contacting Flickr Customer Care.
I understand that your Flickr URL and screen name still
appears on the
slideshow on your website even though you have upgraded your
account to
pro. I apologize for the inconvenience this may be causing
you. Let me
clarify this for you.
I suggest that you contact the company or website whose
product you are
trying to use. They are the real experts on their own stuff
and can give
you the most complete information on their website.
Thank you again for contacting us. If you have any other
questions,
please feel free to reply to this email.
Regards,
Sharla
Flickr Customer Care
To get the most out of Flickr, please upgrade your browser
to the latest
version:
Chrome: www.google.com/chrome
Safari: www.apple.com/safari/download
Firefox: getfirefox.com
IE:
www.microsoft.com/windows/internet-explorer/worldwide-sit...
Original Message Follows:
-------------------------
On my website (www.j-scapes.com/portfolio.html the
flickr.com) the url and my user name still appear on the
slideshows even after I upgraded to a "Pro" account... which
I only did to avoid having that text appear on my
slideshows. How do I get it removed from there?
My flickr account name is Justin Filbrun/Justin's Landscapes
Thank you.
Flash: Flash V:10.3.183 D:Shockwave Flash 10.3 r183
Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8;
en-us) AppleWebKit/533.19.4 (KHTML, like Gecko)
Version/5.0.3 Safari/533.19.4
IP: 71.54.88.250
Email:[removed by staff]
Posted at 10:28AM, 5 February 2013 PDT
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eMiLy @_@ (staff) edited this topic 4 months ago.
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That's not an advertisement, and any use of Flickr-hosted photos off the Flickr website is required to link back to Flickr in any case.
If you want to have to visible trace of Flickr, you're pretty much going to have to not use it.
Posted 4 months ago.
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The slideshow still includes the required links for each image, as it's Flickr's slideshow anyway. This is however the first I think I've heard that the Flickr logo isn't included on pro-account slideshows.
Posted 4 months ago.
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Thanks for the feedback. Maybe "advertisement" is the wrong word... it has Flickr's name on it. This was an issue that was dealt with and resolved before, so I know it can be resolved... just not sure how.
The name of the set, the user name and Flickr's name is layered on top of the first picture in the two new slideshows I created. Why on those and not the others? Here is a direct link to what I'm talking about if anyone can look at it and give me some insight: www.j-scapes.com/portfolio.html.
Thanks!
Posted 4 months ago.
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 Justin's Landscape LLC.:
This was an issue that was dealt with and resolved before,
Can you give us a link to a slideshow on your site that doesn't have the Flickr logo?
Posted 4 months ago.
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Justin's Landscape LLC.:
The name of the set, the user name and Flickr's name is layered on top of the first picture in the two new slideshows I created.
In looking at the slideshows at the link you provide above, I do not see anything layered on top of the photos. Can you provide a screenshot of what you are seeing?
Posted 4 months ago.
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 kmacgray
"In looking at the slideshows at the link you provide above, I do not see anything layered on top of the photos"
On that page, there are five slideshows. Only the last two are using Flickr's code, and I see Flickr's logo and the set/user name layered on them (after I click 'play').
The first three slideshows are using a different slideshow code.
However, I do not see any advertisements on any of them.
Posted 4 months ago.
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Justin's Landscape LLC.
"The name of the set, the user name and Flickr's name is layered on top of the first picture in the two new slideshows I created. Why on those and not the others?"
As I noted to kmacgray above, the first three slideshows aren't using Flickr's current slideshow code. It's possible that's a very old version of Flickr's slideshow, or perhaps it's one created by a third party.
EDIT: It's a third party code, found here:
www.flickrslideshow.com/
(I'm using the same site's slideshow for one of my own webpages.)
Posted 4 months ago.
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Wil C. Fry - THANK YOU!!! www.flickrslideshow.com was the answer to my problem! I really appreciate everyone's help. Now I have the last two slideshows looking like the first three.
Posted 4 months ago.
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Justin's Landscape LLC.
Glad I could help... I knew that code looked familiar, and flipped through some pages on my own site until I found my own old slideshow. :-)
Posted 4 months ago.
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This thread was closed automatically due to a lack of responses over the last month.
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