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[Official Topic- Closed, Redirected] Contacts issues: new photos from friends and comments

Flickr Staff

Kevin says:

Hey there- we have a big update, and we've made a new post in this thread, please follow new discussion there. Thanks!

(We will be changing the banner shortly.)


(This replaces a previous related thread)

Many of you have noticed some inconsistencies or slowness on a couple of the Contacts-related pages on Flickr. Some people have noticed trouble over a few months, some more recently, and for others it's an intermittent issue.

Here are the main 'symptoms' we're aware of:

* Latest photos not showing right away on your Contacts page
* Some of your posts not appearing in Comments You've Made in a timely manner

In most cases, the updates will fall into place within several minutes. Once in while, it may take a little longer, at most a couple of hours.

What's the problem?
Our operations team are working on the contacts area of the database to make it more efficient. We've done some smaller fixes to work on related issues that pop up from time to time, and now we are working on the much more complicated database updates.

How long is this going to last?
This will probably be an issue for a few more weeks. We understand much of the fun of Flickr is the new things that pop up in your photostream from your friends and also, displaying your work for others to see. We know it's important to you, and it is important to us as well. We are doing this work to make it more reliable as we continue to grow.

12 February Update
Our developers have designed the new contact system for implementation. This is built to scale better and provide more capacity for the various update events that are generated. We have another large project underway right now and the contacts update issue cannot move forward until the other one has completed.


Steffen J Wrote a Greasemonkey script for Firefox users (Forum post here) that will ID out of sequence images in your contact's latest photos- very helpful while this is still an issue! (fixed tpyo in Steffen's name!)

20 February- Some work has begun, but currently it's all back-end facing stuff. To note- the work that has to be completed first is related to improvements that are being made which is tied to the outage from mid-January.

25 February- Our dev team has some initial code that we hope to go into testing sometime this week; this would be on our test servers, so it would still not be public facing yet. There's still some work to be done on it, but things are progressing. Our hope is to implement this next week sometime if things go well with development and testing. (Italics for emphasis, since as many know, implementation of software is not an exact science. But things are moving along. :)

26 February update, please go here.

27 February update- You may notice that the 'photos from your contacts' link is not right, usually a page reload will fix it. Also, we know some contact notifications have been crossed, which we are aware of. We apologize for the disruption and are working to fix it. Edit- You should not be seeing the contacts page drop away now. Still investigating the incorrect messaging on the notification.
Posted at 2:38PM, 7 January 2008 PDT ( permalink )
Kevin (staff) edited this topic 52 months ago.

(101 to 200 of 1,091 replies in [Official Topic- Closed, Redirected] Contacts issues: new photos from friends and comments)
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AnnuskA - AnnA Theodora  Pro User  says:

my last two photos are still now showing in most of my contacts list, and these photos were uploaded days ago, so it's not taking just "around an hour"...

but there are some of my contacts complaining they don't see my photos and asked me why this is happening... some of them even thought I had "found a way" to block them from seeing my photos :(
Posted 53 months ago. ( permalink )

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OnRavensWings49 says:

I find that by adding my pictures to a lot of groups, they are getting noticed and awards. My take on Explore is that the more action a picture sees, the more likely it will be Explore. I see that with my pictures. And of course, my photography has improved too just because I look at others' work and learn from it. Good pictures of mine get attention; those that are not don't and I delete them. Other members here are my best teachers.

I read a few comments about others' not becoming contacts when we make them ours. I find that sad; we are interested in their work but they are not in ours. I have a lot of contacts but when I see work I want to follow, I will add another. It's how I learn; it's how we all learn to get better at this business called photography.
Posted 53 months ago. ( permalink )

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BellaGaia  Pro User  says:

hallelujah -- i'm not just being a big cry baby. I found that if i loaded more than one photo at a time only the last photo was being viewed. So I practically resorted to posting no more than one every 12 hours because otherwise, only 1 or two views. I get over a hundred at a time on the last photo if it's left for awhile....

i really need to get a life....
Posted 53 months ago. ( permalink )

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Jean Knowles  Pro User  says:

In the two weeks since the last time a staffer saw fit to add an update, Flickr's problems have obviously continued. I've simply given up on the idea of getting any more photos in Explore or in having the contacts issue solved, and I'm enjoying the Flickr community for its own sake, knowing that my photos are being enjoyed, viewing and taking delight in the photos posted by my contacts and others, and ignoring the hierarchy like they're ignoring the membership. To quote a friend, "I am a hollow reed... my troubles blow through me".
Posted 53 months ago. ( permalink )
Jean Knowles edited this topic 53 months ago.

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Flickr Staff

Kevin says:

cjknowles711, this issue isn't being ignored, the issue is part of several things that have to happen in sequence- and this fix isn't here yet. I would like nothing more than to put the final and definitive post for this issue, please believe me.
Posted 53 months ago. ( permalink )

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davesaphoto  Pro User  says:

Concur with the above. Am having problems, photos are loaded,are viewable as a slide show but I can't do much else too share them with my group Shutters Inc. Confident you are working on a fix.Cheers
Posted 53 months ago. ( permalink )

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Dr. Keats  Pro User  says:

"I've simply given up on the idea of getting any more photos in Explore... and I'm enjoying the Flickr community for its own sake".

Finally... someone gets it...
Posted 53 months ago. ( permalink )

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VickerMonkee  Pro User  says:

I just want to see my contacts photos when they are uploaded, not 25 hours later when they finally appear on my "contacts photos" page. It's really not an explore issue. It's a sharing issue.
Posted 53 months ago. ( permalink )

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Graça Vargas  Pro User  says:

I have the same problem
My pics not appearing on my Contacts' lists.
Posted 53 months ago. ( permalink )

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glowingtones  Pro User  says:

VickerMonkee is right. The issue of trusting the system to maintain contacts pictures accurately and in good time is important to maintaining and building relationships with contacts.

I think it would help if Kevin could give us an updated idea of the timescales involved.

My photostream hit count has been reduced to background noise and all the work I did building up relationships has all but gone. I've had this problem since last Summer and the issues that cloud the fact that something is wrong, i.e. the changes in the way the hit counter works could not be solely responsible for what is happening - 6 months is a long time to recognise, analyse and fix a problem and makes the Flickr logo 'Flickr Loves You' seem a joke. I like to think I've been patient about this problem but 6 months is pushing my goodwill over the edge.
Posted 53 months ago. ( permalink )

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~Kell~ {Live Laugh Love Photography}  Pro User  says:

Yep practically none of my contacts are seeing my new work.

Hope this gets resolved soon.
Posted 53 months ago. ( permalink )

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Geza (aka Wilsing)  Pro User  says:

How very bizarre. I seem to be having exactly the opposite problem.

My totally subjective ascertion is that the pictures I've posted this month only collect views from my Contacts and nobody else. This could be due to an aversion to my shots by somehow am not convinced.

farm3.static.flickr.com/2019/2239242120_51c3b3fa42.jpg

PS
I also found that on web image search some of my shots showed up witha complete miss match of titles. Notified Flickr several days ago and am still waiting for an answer.
Posted 53 months ago. ( permalink )

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The Searcher  Pro User  says:

I'd go with paranoid. Your images are "safe" (they can be seen whether or not someone is a Flickr member) and public. I would recommend maybe some better tags. You're using just a few, very generic tags on most of your images. Search results with those tags return many thousands of results, so your stuff could easily get lost in the crowd.
Posted 53 months ago. ( permalink )

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Geza (aka Wilsing)  Pro User  says:

Point taken - thanks.

I possibly drew the wrong conclusion as to how people browse in Flickr.

I thought that looking at group pools would take precedence over specific searches.

I will try and improve on my tags but oftne I have difficulty in describing what is after all a visual message. An therein lies a catch 22 ....
Posted 53 months ago. ( permalink )

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HyperBob says:

I only see photos from friends and family and although I have many contacts none of there photos are showing.

Would I help if I changed the status of my contacts to friends and family?
Posted 53 months ago. ( permalink )

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Lú_  Pro User  says:

You might want to first double check that you haven't actually set to show just F/F photos -- there's a toggle at the bottom of this page: flickr.com/photos/friends/
Posted 53 months ago. ( permalink )

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ˎ says:

Photos are still taking an average of 2 hours to show on my page, and tonight nothing new has appeared in about 5 hours which is highly unusual, not say unlikely that none of my contacts have loaded in this time.
Posted 53 months ago. ( permalink )

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~*7a'9ritee AlMazyoona*~ back to Paris:) says:

hey everybody!
my flickr started working in strange way.i upload pics,but they r not shown to my friends in "friends photos" !!so in order to check my new photos,they have to go tdirectly to my page and see if i have posted something new

anyone has an idea what's wrong and how can i solve it?
Posted 53 months ago. ( permalink )

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glowingtones  Pro User  says:

I see you stopped posting new work because you stopped getting comments - my account has been like this for 6 months and Flickr seem reluctant to give any updates on resolution via this thread. My last request was some time last week.

I'm sure your experience is replicated throughout the system but I'm sure most people haven't noticed there is something wrong with their Contacts images page because most of them make it there. So on the principle of 'you don't miss what you never had' it seems to me enough reason for Flickr to give this anything other than low priority ( or leave Flickr !). I've tried to raise awareness among Flickr staff ( and any members who may read this thread) that the knock on effect of missing images on contacts page will in the long term lead to breakdown of the social structure of the system, something that I believe is fundamental to the well being of the service they provide. I just can't understand why Flickr (apparently) take little notice of this thread.
Posted 53 months ago. ( permalink )

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Imapix  Pro User  says:

When will this be fix?
Posted 53 months ago. ( permalink )
Imapix edited this topic 53 months ago.

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macropoulos  Pro User  says:

This happened to me today, too. I uploaded 3 new photos about 4 hours ago and at least one of my contacts cannot see them in his friend's recent photos. And judging by the number of views so far and the referrers reported by the stats, I guess none of my contacts does...
Posted 52 months ago. ( permalink )

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Panorama Paul  Pro User  says:

This also happened to me this morning.... very irritating indeed!!
Posted 52 months ago. ( permalink )

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ˎ says:

I am getting really cheesed-off with this problem, it seems to be getting worse rather than better and has been an issue for me since at least the time of my first posting on the matter in August.
Posted 52 months ago. ( permalink )

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ˎ says:

Hmmm, have just found out that a contact cannot see my most recent photo on their page, which was loaded over 2 hours ago. This really is not an issue of setting of "Friends/family" etc. for me. Some photos genuinely are not displaying until well after loading, if at all, and some of mine are invisible on people's pages too.

Essentially the most enjoyable part of Flickr is the interaction with friends and being able to see their photos. I am saddened when I find I am missing seeing friends' photos completely, and have not the time to visit every single photostream "just in case".

Please try and sort this out, Flickr. It is terribly frustrating and I am disinclined to add further uploads while this problem (of six months now) continues.


*edit* added observation ;)

After having just 6 views in 2 hours (at least two from direct visits to my stream) I changed the upload time. This seems to have "kickstarted" something an now there have been a further 14 views and several comments in 20 minutes or so, plus it almost instantly appeared on the page of the contact who previously could not see it.
Posted 52 months ago. ( permalink )
ˎ edited this topic 52 months ago.

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The Searcher  Pro User  says:

Any update on this? "A few more weeks" seems to have passed, and if anything, it seems to be worse (for me at least) than a month ago. Not only am I not showing up on any contacts' view, but the top five most prolific contacts on my list, that post new work every day, are never appearing in my contacts photo view.
Posted 52 months ago. ( permalink )

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Flickr Staff

Kevin says:

"it seems to be worse"

Thanks, I'll pass the feedback on to the developers. When I have an update on this I will post something.
Posted 52 months ago. ( permalink )

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glowingtones  Pro User  says:

Kevin - I think that after 6 months of patience it would be a good idea to ask the developers to provide a time scale for a fix and to pass that on to this thread, open ended updates are becoming tiresome.

This problem is getting so bad that in the last 3 days I've managed only 30 photo stream hits and about 250 image hits after posting about 10 new images in the same time. Very few contacts beyond close friends post comments any more. most of my image hits are from sets that have always provided a steady flow of hits. What few comments I receive are via new group postings. Somehow I don't think the 325+ inward facing contacts I have are getting to see my new images. I'm just not prepared to ask the embarrassing question ...'have you seen my latest pictures ?' any more.
Posted 52 months ago. ( permalink )

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digidave22 says:

It seems from reading many of these posts that Flickr is on its way 'out'. I am still waiting for images to appear on some of my contacts 'contact' pages. Why has it taken the Flickr developer teams so long not to get anywhere. The fundamental point of Flickr is to share photos. If 'your contacts can't see them due to bugs in Flickr, then what is the point in loading them up in the first place?

I can only think that if Microsoft does buy Yahoo/Flickr then whole thing will only get worse and finally disappear.

Still I suppose in this day and age of rubbish support from software vendors, why should Flickr be any different.

Disappointed and fed up with getting nowhere.
Posted 52 months ago. ( permalink )

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birdyboo  Pro User  says:

digidave22

I am still waiting for images to appear on some of my contacts 'contact' pages


You have no Flickr contacts. You need to make some before your photos can appear on their pages. You can go to their buddy icons and make them a contact. If they reciprocate, you photos will appear on their pages, most often soon after you upload them.
Posted 52 months ago. ( permalink )

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fred.zedder says:

Yes I do.

I have a friend called stc_island and it is that contacts photos that I expect to see on my own digidave22 home page.

Unless of course friends are not considered contacts!!!!
Posted 52 months ago. ( permalink )

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birdyboo  Pro User  says:

fred.zedder When you are logged in as digidave22 you need to make your friend stc_island a contact/friend. Right now when I checked again digidave22 has no contacts.
Posted 52 months ago. ( permalink )

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stc_island  Pro User  says:

Okay,

I was in the process of deleting digidave22 contact requests to start again. I have been using 'digidave' and 'fred.zedder' to try and debug the issue and try and understand what is not happening.

So here's what I want to do...

I am now logged in as stc_island - the 'real' user. I want all of my contacts (including the above two) who are all ticked as 'friends' to see all of the photos that I have loaded on my site.

I have had reports back from all of my contacts that have tried to view the photos that dispite receiving the 'invites' from me and having acknowledged the invites, they still cannot see any of stc_island images, despite all being ticked as 'friends'.

This used to work certainly last year when I moved all of my images from web site to flickr, but it seems to be running into problems. If you can suggest a resolution, then I would be very happy.

Many thanks for any help you can give.

Regards
stc_island
Posted 52 months ago. ( permalink )

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Lú_  Pro User  says:

[never mind -- I just read up the thread further]
Posted 52 months ago. ( permalink )

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birdyboo  Pro User  says:

stc_island You have no public photos so I can't tell if you have inadvertently flitered your photos as moderate or restricted. You can check by looking at the 'Flag this photo' on a photo page.

That would be a reason why your friends are not seeing your photos if they have SafeSearch on. If you find that the photos are filtered and don't need to be you can change them in the Organizr as a batch, or if they should be filtered, you can tell your friends to turn off their SafeSearch option.
Posted 52 months ago. ( permalink )

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Flickr Staff

Kevin says:

@birdyboo, it is something different actually.

@fred.zedder digidave22 & stc_island:

This is a bit unrelated to this thread, but I do see what the problem is. I can send something separately. Sorry, this is a pretty specific discussion and we want it to stay on course. Thanks! :)
Posted 52 months ago. ( permalink )

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birdyboo  Pro User  says:

Kevin Ah the mysteries of life. ;) Glad to know stc_island's situation will be remedied.
Posted 52 months ago. ( permalink )

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Flickr Staff

Kevin says:

Yeah, sometimes it's not even the usual cause. :)


So, about this topic- we are not 'not taking notice' but we don't have daily updates to make, I am sorry. We do totally get how annoying the problem is. We're making progress on a lot of database work (which people sometimes notice the effects of in the 'Flickr is slow for me' discussion when some rotating maintenance has been done recently), but the overall contacts changes will still be more weeks away, I just don't have an ETA for it. I am sorry.
Posted 52 months ago. ( permalink )

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ˎ says:

Thanks for the update Kevin :) Good to know it is being worked on.
Posted 52 months ago. ( permalink )

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glowingtones  Pro User  says:

Thankyou Kevin...

I must say though its still pretty annoying when I feel that I have to keep badgering for updates on the principle that if I don't then staff won't update making me feel as though nothing is being done ! All I'm asking for really is an assurance from Flickr in the form of a regular,'watch this space - we are still dealing with it' update so we know its not just been swept under the carpet. After 6 months of waiting I don't think its much to ask.

I've almost stopped posting pictures here because I hardly get hits any more and I'm sure that many other people will do the same before long.
Posted 52 months ago. ( permalink )

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Eve O. Lushion  Pro User  says:

My contacts photos appear on my conctact-page right after they had posted it. If I l click the photo directly, I see it. But - it´s not in his stream. At least - I don´t see it there. And - moreover - he sees other comments on his photos than I do (no blocks involved).

And don´t know if someone has posted about this phenomenon here, I didn´t read all posts.

I booted my computer, reloaded the site - no changes. I´m used to the phenomenon, that it takes hours until a pic shows up in my contacts, but the reverse effect is new to me.
Posted 52 months ago. ( permalink )

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ColleenM  Pro User  says:

I'm having the OPPOSITE problem, but I suspect it's related.

I have a person on my contact list

Her photos show up on my contact page, and seem to get updated in a timely fashion.

I wanted to remove her, so I went to her profile. Unfortunately, the link on her profile asks if I want to ADD her.

I tried using the drop down menu from her buddy icon on my contacts page. The question available is
"Add xxxxxx as a contact?


Is this an instance of the issue in this thread, or something I need to send Help By Email for?
Posted 52 months ago. ( permalink )

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ˎ says:

I have now found that the only way to make my photos visible on others' homepages is to alter the upload time to match when I have finished adding my tags and description. If I leave it as its actual time barely anyone can see it. I checked this theory with two contacts, and two photos yesterday, and it is certainly the case.

Another very odd development is another contact who loaded several photos, all of which ARE now appearing on my contacts' new photos. However, some of them have subsequently been made private and are not visible on their stream BUT I was able to not only view but also able to comment on a private photo (purely commenting to alert them to this) What is going on?
Posted 52 months ago. ( permalink )

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AustinTX  Pro User  says:

So the original " few more weeks to solve this problem" has now become "months to solve this problem"???? Honestly, I personally can't think of ANY ISSUE more important than this horrendous bug. Put all the other development projects on hold and solve this one, please

It really does seem to users that Flickr doesn't care, even though you get how "annoying" this is. In fact, its not just annoying, its destroying a lot of the rationale for a social network based on photography.
Posted 52 months ago. ( permalink )

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glowingtones  Pro User  says:

Thankyou AustinTX - I'm glad you see what I think is the root of this issue. The social network I've set up over a long period of time has been compromised by about 2/3rds in traffic volumes and its still falling away. As a result I've tried a number of times since last August to raise its profile but Flickr either don't (blame big brother ...) or won't publicly say its a serious problem (scared of bad press and a possible mass exodus I suppose ) . There must be a seriously fundamental flaw in the software that is taking a major re-write to correct. I cannot remember at any time being given any concrete information by Kevin, , even after asking for time scales and regular progress updates.. Even the original thread from last August was closed and this thread promised a fix in 'a few weeks'. Well 5 weeks have past on top of the 20 weeks of the original thread and still nothing has happened.

The fact is that most people will not realise they have a problem - they will assume that what they see is right, most people will trust what they see on screen. Like you, I was also alarmed at the volume of damage being done to the Social Network as a result of this 'bug'. I agree with you that solving this problem should be a major business and development priority and if Flickr are autonomous under the Yahoo umbrella then the Management team should act and put front line resource into putting it right, six months of waffle is a joke. I think they owe it to the many people who pay for 'pro service' to make sure it works as it says on the buttons or stop using the term 'pro' - all it means right now is I'm paying for the insult. As I said in an earlier post I think flickr should remove the 'loves you' bit from the logo because it just isn't true.

I think an open apology, firm updates on progress and an extension of 'all' pro accounts is the minimum that's needed. I've asked for all these things to be considered before but like every other update I've added to this thread I'm sure it will be ignored.
Posted 52 months ago. ( permalink )

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Jim Rees says:

I'm missing two photos that are in my friend's stream but don't show up on my "photos from your contacts" page. They are over two days old. Nothing new here, just more evidence.
Posted 52 months ago. ( permalink )

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zyrcster  Pro User  says:

OK, here is my Contacts problem:

I cannot invite recently added contacts to join a private group (yes, I am their contact as well).

This is quite frustrating, because I need them to moderate for another group, and this is the staging area for that other group.
Posted 52 months ago. ( permalink )

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rockymountainroz  Pro User  says:

I am wondering if the problem about our pix not showing up in contacts' stream still being addressed? I noticed that the note you left was on 7 Jan...it is now 11 Feb...are you guys still working on this? Can we expect this to go on for several MORE weeks???
Posted 52 months ago. ( permalink )

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The Searcher  Pro User  says:

actually staff's last comment was only three days ago.
Posted 52 months ago. ( permalink )

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rockymountainroz  Pro User  says:

Sorry...I was reading the notice at the top...I overlooked Kevin's comment...now I see it. Thank you for pointing that out.
Posted 52 months ago. ( permalink )

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ˎ says:

I'm afraid this problem has become significantly worse these past few days, and judging by comments I am seeing when visiting other streams it is spreading widely now, or at least is becoming noticed more.

I do agree with glowingtones here, it is leading to a breakdown of the networking, which was an essential and enjoyable part of Flickr.

In fact, this appears to be so widespread now that I think this thread ought to be elevated to a "hot topic" so that people are aware of what is happening. Just a suggestion.
Posted 52 months ago. ( permalink )
ˎ edited this topic 52 months ago.

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Steffen Jakob  Pro User  says:

Thank you, you wrote exactly what I am thinking.

About 5 months ago I reported this bug (latest photos from contacts are not shown in the contacts page) in the help forum but I know that it exists already longer. I see two possibilities: flickr staff is working on this bug but were not able to find a fix after half a year (blaming database changes doesn't count for such a severe bug over such a long time) or they simply say repeatedly that it will take several weeks without taking it too seriously. If they would treat it as an important issue then it should at least be a hot topic. I don't know which alternative I like better.

I think they get away with this because most of the users just don't notice this bug. And those who are affected can't switch to a more reliable system because they would lose their contacts/friends.

I just checked my first contacts page. 7 (!) from 24 pictures are outdated!!! They probably will be visible in my contacts page in several hours but not on the first page. Maybe I will overlook them. Maybe my contacts spent hours of work to produce these pictures. It's lost. This isn't an effect which only occurs rarely. It happens every day.

After waiting half a year I don't think that flickr will solve this problem. I also don't want to leave because my contacts are really important to me. But I think I finally will lose my patience.
Posted 52 months ago. ( permalink )

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Gary*  Pro User  says:

I agree, hot topic this!, its important to be instantly shown to our contacts as many only have limited time to flickr each day!!
Posted 52 months ago. ( permalink )

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Matilde B.  Pro User  says:

Could it be, that Flickr team is messing around with the Explore algorithm, again, to keep the same people to get into Explore over and over again?? I have notice this pattern in the last month or so: I have a photographs (for exemple www.flickr.com/photos/matilde/2257592640/ ) with 600 views, sometimes more, 123 comments, 139 favs, that do not get into the explore ranking. A couple of months ago they would!! Adittionally, sometimes, on the same day i go to the Explore and find photos on Explore pages with 60 views, 10 favs for example. It's really weird and a bit frustrating.
Posted 52 months ago. ( permalink )

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Barbara Jones / photosecosse.com  Pro User  says:

Suddenly my pics are only getting a third of the comments they did before, and suddenly i don't get on Explore ! THE REASON ?
I am not showing up in my contacts list of new uploads from me !!
I get comments from groups, but not many of my contacts know I have put fresh shots on !! What is the point of making friends on Flickr if they cannot view your work ?
Re Explore Matilde, I saw a mediochre shot on Explore last week that had only 6 comments !!!!!! " STRANGE ? "
Posted 52 months ago. ( permalink )

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ImageInnovation Photography says:

I'm too am still having problems with contacts not seeing my pictures on their lists. It has totally KILLED activity on my photostream.

We all invest enormous time and effort in this site in order to maintain our social network here and now we're doing it with both hands tied behind our backs.

Speaking as someone who has to STRUGGLE to find the time to participate here, this is really beyond aggravating. Beyond frustrating. Beyond "annoying", Kevin.

Gary: This topic was on the hot list at one time. Then this thread was shut down during a weekend when they had some emergency things to deal with and when it was finally re-activated, it was not elevated to the hot list again.

IT SHOULD BE! How about it staff? The problem is as bad as it's ever been so it should not be buried in the threads. We need to keep it front and center.
Posted 52 months ago. ( permalink )

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kktp_  Pro User  says:

From my point of view, this is getting worse. I didn't have much impact from this problem before. But now I see almost nothing new from my contacts in the last 10 hours !!
Posted 52 months ago. ( permalink )

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Matilde B.  Pro User  says:

Geez, do we need a newspaper to write the story? now that Microsoft is trying to buy Yahoo will it help to know that Flickr Members have concerns about Flickr performance? Ah forget it, i was out in the sun for too long.
Posted 52 months ago. ( permalink )

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mimbrava  Pro User  says:

My visitor activity has plummeted, and it's absurd and incomprehensible that Flickr staff is not putting this ongoing problem on the front burner. What is the point of posting and sharing with friends and contacts if they cannot readily see one's shots? Why are we paying for this service?

EDIT:
Does Flickr intend to offer a subscription extension upon renewal, or maybe a free year or free months as an accommodation to those of us who are paying for full service and not getting it?
Posted 52 months ago. ( permalink )
mimbrava edited this topic 52 months ago.

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ˎ says:

Yes, I raised the question in August 2007! The original thread was a hot topic but was for some reason closed and move to this one with a less clear title.

This problem is now just maddening and is ruining the whole Flickr experience for me, I loved getting and making comments with friends but have not got the time to check every stream several times a day just in case they have loaded a photo. My views have plummeted too, and judging by the comments which I do get, when mine show it is very much delayed, and an experience in common with others. Flickr, people are now getting very disgruntled by this, and several have mentioned leaving. The problem has clearly become worse this week as more people are suddenly noticing it. I really believe this should be re-instated as a "hot" topic, and perhaps also with the original thread's title, so that people searching for it can easily find out that they are far from alone in experiencing this problem.
Posted 52 months ago. ( permalink )

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ColleenM  Pro User  says:

I just made someone a contact. They made me a contact in return.

But the email I got said they had added me, did I want to add them back?

Not the "Yay xxx has added you too" email.
Posted 52 months ago. ( permalink )

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Spiritus Negator  Pro User  says:

This causa is utterly annoying, and it gets worse on a daily basis. It has happend to me over the last several days that I saw new uploads from some of my contacts on my contacts page. But only a few minutes later, these photos disappeared from my page and it took up to two days for them to show up again on my contacts page. And to be clear: my contacts have not changed anything on their photos. They are in their stream and I'm able to se them when visiting their pages.

These lame excuses of database maintenance, ongoing for more and more weeks, is more than unacceptable. I cross fingers that Microsoft will take over as soon as possible, bringing their own experts and know-how to make this site working again.
Posted 52 months ago. ( permalink )

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Matilde B.  Pro User  says:

Microsoft??? is that a good idea? humm...
Posted 52 months ago. ( permalink )

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*labaronesa*  Pro User  says:

For months now, I have realized that something is wrong. My views have plummeted, my friends and contacts don't seem to visit as they did before, I don't see contacts' photos so I don't know they're there. What I didn't realize is that it's a flickr-wide problem. In a way, I'm relieved...but I'm also annoyed that this problem hasn't been fixed yet.
Re: Explore?interestingness, my photos used to be on pretty regularly. Now...virtually nothing. I don't believe that it's the quality of my work...but it may be of yours, flickr.
Posted 52 months ago. ( permalink )

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ImageInnovation Photography says:

This problem is definitely affecting whether you make it onto the Explore front page and/or the 500 Interestingness list, since doing so is at last partly dependent on views/faves/comments. This creates a negative feedback loop, since making Explore/Interestingness in turn generates a lot of additional v/c/f. So the effect is multiplied many times.

It's true that many people have been affected like this and they're all in the same boat. But other people don't seem to be affected as badly or at all, or in randomly different ways, so the whole thing is artificially skewed.

Regardless of whether your priority here is making Explore and Interestingness or sharing with other Flickr members, or both, this situation has created a real hassle.
Posted 52 months ago. ( permalink )

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Eve O. Lushion  Pro User  says:

I post here to get this thread up - the contact-page is completely unrelieable. And I also have the impression it got worse since last weekend.
I think nobody would leave flickr if we were told about the REAL reason. It´s the constant calming-down-strategy that annoys me.
Posted 52 months ago. ( permalink )

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Pixel Wrangler says:

Only as FYI ... one contact's update is running 36 hours, or so, behind, with photos posted later on the photostream showing up on "Your Contacts Page" before those that were posted earlier.
Posted 52 months ago. ( permalink )

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ˎ says:

It seems totally random to me. Photos posted over 12 hours ago are not showing, who knows how many other are not showing either.

I had one photo appear straightaway, earlier. I naively thought things may be better but it has since disappeared!! I am not loading while this continues.

Why can't Flickr have some sort of announcement on the homepage? People may be far more understanding than you'd think. We just want to be kept informed.
Posted 52 months ago. ( permalink )

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Sandman5  Pro User  says:

It seems that the problem continues to get worse and not better. I've noticed that it's happening with more and more of my contacts' pictures and I'm also getting fewer views and comments.

I also had the same problem as ColleenM where I added a contact and they added me but I got the message back asking if I wanted to add them as a contact as well...
Posted 52 months ago. ( permalink )
Sandman5 edited this topic 52 months ago.

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mimbrava  Pro User  says:

Is Flickr having a meltdown?
Posted 52 months ago. ( permalink )

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ColleenM  Pro User  says:

No, but a few individual members seem to be.
Posted 52 months ago. ( permalink )

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mimbrava  Pro User  says:

What's YOUR problem, ColleenM? If you have nothing constructive to add to the discussion of a serious issue, then you should just butt out.
Posted 52 months ago. ( permalink )

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Stefania Maria Livraghi says:

I agree with *labaronesa*, my situation is the same.
I have requested information on the italian forum but staff has not even replied to me.
Posted 52 months ago. ( permalink )

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Momba (Trish)  Pro User  says:

I have just had two of my contacts tell me that my pictures are not showing up on their contact pages. I've been wondering why by views have been down, but just thought that maybe my photos weren't as appealing as they once were. Haven't been getting many pictures in explore lately either. I guess that if your photos don't show on your contacts pages....you get fewer views....you don't get photos in explore....a vicious cycle....plus, I'm missing all of these great photos from my contacts!
Posted 52 months ago. ( permalink )

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ImageInnovation Photography says:

Far from "melting down", I think that, as paying customers, we have a right to ask questions when things aren't working as they should -- and to expect information about what's going on.

It's clear that this is a complicated problem but I have to say I find it very disturbing that fixing it is taking months. In fact, as far as we know, there's no fix in sight and I'm beginning to get the feeling there never will be.
Posted 52 months ago. ( permalink )

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Fir.. says:

I've been having this problem for months now, it is really annoying. Hope it will get fixed soon.
Posted 52 months ago. ( permalink )
Fir.. edited this topic 52 months ago.

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.edwin. says:

I have an unknown contact photo suddenly showing up on my contacts photo page, but neither of us have added each other as contacts. This user www.flickr.com/photos/leenoree/ is showing up on my contacts photos now.

Full Sized Screenshot here
Posted 52 months ago. ( permalink )
.edwin. edited this topic 52 months ago.

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Matilde B.  Pro User  says:

I have added people to my friends list but they cannot see my photos for friends or take advantage of that status, at least that's what they say.

Also the HTML bits are not available anymore? i've done a couple of tests with friends, all default permissions set, and i can't see HTML code anymore.... is that a bug? another step taken to help protect our photos? or it's just me, blonde and dumb?

I really like Flickr, i can't see me in no other photoblog, this is the most friendly and pleasurable interface i have seen around, i just feel bad that all of this is happening, feel bad for us and for the developing team, I am sure they are not happy about this mess, also.
Posted 52 months ago. ( permalink )
Matilde B. edited this topic 52 months ago.

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AdeleS says:

The problem has definitely worsened for me and many of my contacts over the last few days... it is becoming almost impossible now to visit my friends without checking each and every one individually as very few of their most recent pictures are showing in my contacts list. I really hope these difficulties can be sorted out soon. And it would be nice to hear some more feedback from the Flickr team.
Posted 52 months ago. ( permalink )

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Michael Smith  Pro User  says:

mimbrava said: What's YOUR problem, ColleenM?

ColleenM explained her problem here, just a few posts above yours:

www.flickr.com/help/forum/63201/page2/#reply387211
Posted 52 months ago. ( permalink )

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Matilde B.  Pro User  says:

I think we should focus on the real problem instead of waisting our energy attacking each other. Yes, we are all a bit melting down, even Collen is!! otherwise she would not be here, looking for help, right Collen? So cool down, everybody, and smile.:))

And for the record and being totally honest, i love to share my photos with everybody else but i also absolutely love being on Explore, who doesn't?? It's a wonderful reward!!!

and now we should all take this "Flickr mild performance problem" to
"establish skin re-pigmentation process using a mild solar radiation exposure (ie. get out more)" a LOL
Posted 52 months ago. ( permalink )
Matilde B. edited this topic 52 months ago.

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ıssɐq ıɐɔ oılnıƃ q°ן°p  Pro User  says:

I agree with *labaronesa*, my situation is the same.
and also ..... i complain with staff ..... i sent some messages but nobody answer ......!!!! .... i am paying a fee and i want to have the service ... at least i need somebody answer to my questions.
Posted 52 months ago. ( permalink )

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Michael Smith  Pro User  says:

Oh, I don't think mimbrava was being grumpy - I think she was seeking clarification about Colleen's problem with the contact notifications, a problem that might be related to the database issues causing the delays.

It was good to have another update from Kevin yesterday; it doesn't look like this will be a quick fix, but it should be a permanent one :-)

EDIT Giulio, did you see Kevin's latest update? I think that's about all they are able to tell us.
Posted 52 months ago. ( permalink )

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glowingtones  Pro User  says:

I'm sure that Shashame, Steffen J. and others like me who have kept this thread alive for the last 6 months can sit back with a smug grin and breathe a sigh of relief that we were right about there being something alarmingly wrong with the database after all. Its a relief that there non technically minded people around who are spotting that there is something wrong.

Most people wouldn't bother trying to attempt to find a reason for a sudden and massive drop in hits but anyone who has worked in Systems Analysis would, unfortunately without the help of Flickr it hasn't been possible to resolve the problem. They are too busy to deal with things as unimportant as Customer Service and monitoring threads. I still find it difficult to comprehend that we were asked for examples.... how can you give examples of problems with dynamic databases ? ... something that works sometimes and doesn't work later that day - its almost random because the database is dynamic - not static. All we as users see is a snapshot of the system at any given time and the database isn't feeding back the correct information to its users ...UNIVERSALLY. Saying that should be enough to trigger Flickr of a problem

I have tried in the past to raise awareness through this thread about the damage that is being done to the Social Infrastructure of the Service ( I call Flickr a 'Service' because I pay for it !) If people stop getting regular and guaranteed timely updates to their Contacts pages then the majority of everyone's Flickr experience is compromised. It's increasingly difficult to get hits from Contacts, Flickr MUST recognise that their apparent inactivity is slowly killing their business. As awareness of this problem grows and users realise they are not getting what they think they are they will, like me, not renew their subscriptions until they know it works as it should ..... universally! There are other more bespoke services around, admittedly with a smaller user base but at least they seem to work properly.

I am sick of being fobbed off with open ended updates by Kevin which promise nothing and offer no hope of resolution. What's happening...are they all too busy updating their cv's before the s**t hits the fan. ?
Posted 52 months ago. ( permalink )

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glowingtones  Pro User  says:

.....and yes, I know Kevin updated the top of this thread yesterday but thats just another fob off as far as I'm concerned... all it tells me is that they don't have enough developers
Posted 52 months ago. ( permalink )

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mimbrava  Pro User  says:

Michael Smith, thank you.

Kevin says, "We have another large project underway right now and the contacts update issue cannot move forward until the other one has completed." WHAT????? You've had this ongoing Contacts problem for months and months, and you've again put it on the back burner, knowing how much it is upsetting your paying customers? What the heck kind of way is that to run a business?
Posted 52 months ago. ( permalink )

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Michael Smith  Pro User  says:

It would certainly be nice to know a bit more about this other large project. Ho hum.
Posted 52 months ago. ( permalink )

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AustinTX  Pro User  says:

Mr Smith, what you seemed to miss was the rude comment ColleenM made about people worried about this issue. Read the comment right above hers.

Minibrava was asking why she was being rude to people who were having real (very real) problems with Flickr.
Posted 52 months ago. ( permalink )

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Spiritus Negator  Pro User  says:

I assume that this other project is the 4th anniversary thing they have announced on Flickr blog.

Beside the actual contacts problem here, I have the impression for many months now that Flickr is constantly neglecting and delaying much needed general maintenace on their basic infrastructure. To use an analogy: Let's see Flickr as a house, a building, solid-build but not overly fancy at the beginning. During the times they followed the golden path to success, means they started to add many neat little (or even bigger) features every other week. For the building this meant they added some new storeys on top of it, broke down some walls, created new windows, put a shiney new facade on the frontside every few months. Well, you get the idea. Point is that at some point it will become harder and harder for the basic structure to stem all this new extra weight. Also the building's infrastructure is not able to accomodate everybody properly and in due time.

I believe this is what's happening here. Both the developers as well as Flickr's hardware seems to be quite overwhelmed to keep this system running. On one level or another, they're always short. As long as Flickr/Yahoo is not willing to invest a serious amount of money into new, professional employees and some new servers and other equipment for that matter, it will not get better. But we all know about Yahoo's current situation, so it is illusive to expect this to happen.

We, the users, can practically do nothing. As long as Flickr is still making enough profit (and they still do), be it from pros or through selling ads, nothing will change.
Posted 52 months ago. ( permalink )

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Michael Smith  Pro User  says:

Austen - I don't interpret that comment as rude. Given that Colleen was also having problems, I think she was trying to bring a little levity and perspective.

I think we should be a little less eager to attack other posters while this frustrating situation continues.

PS. You can call me Michael - I don't stand on ceremony!
Posted 52 months ago. ( permalink )

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ImageInnovation Photography says:

I, too, am incredulous to be told that this important problem has been bumped to the back of the line by some other project.

How long has this other project been at the top of the list? Why didn't Flickr come clean about this earlier, rather than blowing us off on the contact issue with occasional "we're working on it" messages? How long is this new project going to take -- weeks, months? Years? Being stonewalled like this makes me just as mad as not having the service I'm paying for.

I know that Flickr probably doesn't care, but this is causing me to rethink renewing my pro account when the time comes. They really need to look at extending accounts as a goodwill gesture, given that they clearly don't believe that this major customer service issue is serious enough to tackle in a timely manner.
Posted 52 months ago. ( permalink )

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ColleenM  Pro User  says:

edwin_ng

If you're still having problems, you might want to add a description to this thread:

www.flickr.com/help/forum/en-us/65938/
Posted 52 months ago. ( permalink )

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ColleenM  Pro User  says:

I assumed the "other large project" was one that the contacts solution needed to be integrated into.

In other words, they fixed this problem, but the fix won't work with the current set-up, so they need to get the new infrastructure into place before they can apply this fix.
Posted 52 months ago. ( permalink )

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ImageInnovation Photography says:

It will be quite annoying if Remmy1 is right and this important "new project" is the 4th anniversary party.

Seems to me that unless they start paying more attention to things like the contact issue, they won't have to worry about planning a 5th anniversary party. :-(
Posted 52 months ago. ( permalink )

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Flickr Staff

Kevin says:

"you've again put it on the back burner"

That is incorrect. It is not on the back burner. It's one of the larger engineering tasks that is being developed. But things have to be done in sequence, and that's what's happening.
Posted 52 months ago. ( permalink )

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glowingtones  Pro User  says:

I think Kevin should take a step back and look at this issue from the point of view of the paying public.

You must expect people to add comments like... "you've again put it on the back burner" whether its a correct assumption or not. Without a meaningful explanation of what's happened /happening people will make up their own minds why this isn't fixed and '...back burner'. is just one of the options.

Thanks to poor, open ended communication by you over a protracted period of time there is a growing consensus that Flickr no longer care, no longer listen and and no longer act on the issues that affect the fundamental reason why people buy into this service - that reason is the unique nature of its Social Network and community involvement aspect of Flickr membership that everyone builds over time. That network has all but collapsed.

My own network is a shadow of what it was this time last year. During the 6 months this thread has been open my photo stream count has dropped from 6-7000 hits per month to about 1500. Now I get more comments as a result of posting to this thread that I do from my contacts.

Can I suggest you give this thread something concrete and meaningful to cling on to please ?
Posted 52 months ago. ( permalink )

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Steffen Jakob  Pro User  says:

I wrote a greasemonkey script named "Flickr Mark Outdated Photos" which improves the situation for the users. See here (download link included): www.flickr.com/photos/steffenj/2263344796/

Here is a copy of the announcement:

The purpose of this greasemonkey script is to detect photos on flickr's "Contacts" page (http://www.flickr.com/photos/friends/) or sub pages which are outdated because of a long existing bug in the flickr system. It marks such photos with a red border and displays the number of detected outdated photos.

I wrote this script for my own use but because I think that this problem is so annoying for many, many flickr users I made it public. It's available under the GPL license (which implies that I publish it without any warranty!).

If you use this script and you think that it is helpful, then I would be very delighted if you visit my photostream (http://www.flickr.com/photos/steffenj/) and write some comments on my photos.

I am not able to give any support if you have problems with the script. Actually, it's only a workaround for a bug which is caused by flickr. Instead, I suggest that you write to flickr and ask them to fix the wrong behavior of their system.

Here is a short description of the actual problem:

Sometimes when users upload new photos to their streams, these photos might not be shown on the "Contacts" page. Only after hours and sometimes even after days the photos are updated. Nevertheless, the most recent photo is visible in the user's photostream. The problem is that after this time, these photos are already old and won't be displayed on the first page and therefore, might be overlooked. This bug has already been there since approximately August 2007. The bug was reported in the help forum of flickr several times (e.g. here) without much concrete results. After all this time I assume that flickr won't fix this bug in a reasonable timeframe.

Only flickr can fix this bug, but what this script does is marking the affected photos. After loading the "Contacts" page or one of the sub pages all displayed photos are checked. Behind the header text ("Your contacts") a progress indicator is displayed, which shows the number of photos which are already checked. If outdated photos are detected, they will be marked with a red border. Moreover, the number of outdated photos is displayed in the header text. If you click on the name below them, the photostream of the user will appear and the latest photos will be displayed.

If installed, this script helps prevent the photos from your contacts from being missed. If your contacts install it, too, then it also helps to make your own photos visible.


Please be aware of the following drawbacks:

* The data traffic is significantly higher because the HTML code of the photo pages of each contact of the displayed photos is downloaded.
* A picture might be incorrectly marked as outdated if up to 5 pictures of each user are displayed on the "Contacts" page and the picture is the first picture on a sub page.
Posted 52 months ago. ( permalink )
Steffen Jakob edited this topic 52 months ago.

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Eve O. Lushion  Pro User  says:

use it, it works like hell
Posted 52 months ago. ( permalink )

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*labaronesa*  Pro User  says:

Thanks for the script, Steffen. It's a terrific addition. Now, if there could only be a script where we would know which of our contacts' photos aren't showing up at all.

I'm also wondering just how many people know that they're experiencing a flcikr problem and not just something that's happening to them. Has anyone sent out a bulk flickrmail? I'm thinking of doing that later.
Posted 52 months ago. ( permalink )

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AdeleS says:

Thanks so much for that Steffan... works a treat... you're a star!!!
Posted 52 months ago. ( permalink )

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Stefania Maria Livraghi says:

Many thanks Steffen J., the script work great! Now I can't leave in Flickr without your wonderful script.....
Posted 52 months ago. ( permalink )

This thread has been closed by Flickr Staff.

(101 to 200 of 1,091 replies in [Official Topic- Closed, Redirected] Contacts issues: new photos from friends and comments)
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