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Does Starbucks allow photos in their locations? Take 2
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I don't feel that the other thread should have been closed. I am opening up this one in it's place.
Edited to include a link to the Original Thread. For all of you that have not read it, please take some time and familiarize yourself with it as there is a plethora of good info in there:
www.flickr.com/groups/starbuckscoffeecompany/discuss/7215...
Here is the Original post on that thread:
I was given to understand that many managers and employees have violently opposed photos made on or of their premises.
Does this group represent a new turn in corporate spirit, or is it launched in spite of the unpleasant, even threatening experiences some have had at Starbucks?
(I'll cross post this to the Photography is Not a Crime group, out of interest to both groups!)
@analisamarie
We need this thread to talk about what is actually happening out there at some Starbucks and to not muck up the thread where you are asking for our input on store policy.
Please do not close this one down.
Originally posted at 5:19PM, 12 January 2010 PDT
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JaysterDotCom edited this topic 29 months ago.
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The US is fast becoming a police state like the UK. Be careful.
Posted 29 months ago.
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I happen to agree, the old thread should not have been taken down, do heavy handed IMHO.
Posted 29 months ago.
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A group of us local Sacramento Photographers meet up about once a month. Someone (who does not even know about this group) decided that we should meet at a local Starbucks.
Should be interesting. I will document any confrontations or harassment by any employees there.
I would love to just sit there with other Photographers and talk shop without being harassed.
When we meet, it is very common for us to document our meeting with pictures.
Originally posted 29 months ago.
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JaysterDotCom edited this topic 29 months ago.
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The existance of this group as officially sanctioned by the Starbucks Coffee Company (SBUX) indicates that Starbucks does allow photos at their locations.
Perhaps all bloggers and everyone with a website who is following this story should invite everyone to go to their local Starbucks with a camera.
Posted 29 months ago.
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JaysterDotCom Although less dramatic, you could go by the Starbucks before your meeting, say what you are planning to do, and see if they have a problem with it. If they do, you can call the customer service number analisamarie gave us and also report it here.
If the purpose of this thread is to document incidents at Starbucks locations unfavorable to photographers, then that is different from the title of this thread, "Does Starbucks allow photos?".
Ralph
Originally posted 29 months ago.
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ralph and jenny edited this topic 29 months ago.
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analisamarie [deleted] says:
Jayster - I agree that we should have a thread where people can vent about their bad experiences at Starbucks. If you want to use this thread for that, why don't we change the title to something like "Random Complaints about Starbucks" or something like that? With a different title, we could open it up to include any complaints or rants - not just ones that pertain to photography. What do you think?
Originally posted 29 months ago.
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analisamarie edited this topic 29 months ago.
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.... Or rather than diluting this thread, keep conversation here regarding photography (or the lack thereof) in Starbucks, and create yet another thread for Random Complaints. That way legitimate photography issues wont be dismissed when people decide to fill this thread with complaints about their favorite coffee blend no longer being available. There are enough subjects for more than one thread for Starbucks complaints.
Originally posted 29 months ago.
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SteelToad edited this topic 29 months ago.
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A comment from a Starbucks Employee about this picture:
I hate to say this because I love this photo but it comes to mind... we (the company "we") have an old company policy that prohibits taking photographs indoors without written consent of the PR ppl up in Seattle. Of course, I think that's rubbish, and I don't think it's been enforced lately (as long as you're not with a media outlet, etc, doing a story.) Keep up the great work!
www.flickr.com/photos/sicarr/3414877895/
Hmmm......
Posted 29 months ago.
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Hot diggidy!
Posted 29 months ago.
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Blue eyeshadow, always a southern favorite.
/..
Posted 29 months ago.
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Just an update: I asked my local SBUX mgr. if corporate had updated any info about the No Photography policy, (She's still under the impression photography is prohibited) and she said they have not sent any further information. She also mentioned that corporate seems preoccupied with a certain allegation of sexual harassment at one of their California locations. I am presuming that should keep the legal team (if their really is one) distracted for awhile, and it might be a few years before we ever hear if there is any change in policy on the horizon. In the meantime, would you guys please stop taking my picture whenever I pop in for a cappuccino. I'm tripping over all the tripods and blinded by all the flashes going off. I can't even read my book or share a latte with a friend. I think Starbucks should follow the example of the court system of yesteryear. Only allow sketch artists to render images inside.
Also, I have still received no reply to my email that I sent to Starbucks in November 2009. I'm glad I wasn't under the pressure of a deadline. How do you expect the media to be cooperative if you can't respond to them in two months? Media decisions are made in the heat of now, and won't wait for permission to take your photo.
Originally posted 29 months ago.
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psychoticadvisor edited this topic 29 months ago.
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analisamarie [deleted] says:
@psychoticadvisor - did you send an email to press@starbucks.com? If so, please let me know and I'll see what happened to it. You are right- waiting that long for a response is not acceptable.
Also - the barista you talked to was correct. I said in another thread that we are not communicating a policy until we have one.
@ Everyone else: I know this is taking some time but I'm amazed at the impatience around the issue. Taking time to do something the right way is better than doing nothing at all, in my opinion at least.
We are appreciative that this group brought something to our attention that we didn't know about before. Because we care about this group and because we care about you- photographers in our stores, we are taking active steps to make this situation better for you, for our baristas, and for all customers. Without you and without this group, we wouldn't know that we need to clarify our position on photography in our stores so thank you for helping to be a change agent.
I encourage you to check back in on this group in the next few months to see what developments we've made. If you can enjoy the group in the meantime and support us while we work to make this situation better, than I invite you to remain an active participant in our group.
I promise that I will post any updates as I have them in the various chains about photography in our stores. You have to trust that we want to do the best thing, we are working on your behalf, and we are not ignoring this issue. Your patience is appreciated.
Posted 29 months ago.
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The next few MONTHS?!?!?!, Are you kidding Analisamarie? WOW, I am outa here, impatience my posterior orfice, we have been more than patient here already, for several months! you can't even communicate that there IS NO POLICY AGAINST NON-COMMERCIAL PHOTOGRAPHY!?!?
I suggest this group be CLOSED as being completely and utterly farcical and irrelevant, considering the reality of Starbucks, Flickr, and the concept behind social media. It is a joke!
I am calling on anyone who realy cares about this topic to leave this group and complain to Flickr about the abuse of the concept behind Flickr, how can we be expected to share our photography when we are not allowed to even take pictures?
Originally posted 29 months ago.
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Ryan, The Photohack Formerly Known As... edited this topic 29 months ago.
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Hi Analisamarie. Thanks for asking. Yes. I emailed press@starbucks.com on November 23rd, at 11:19am CST. In fairness to Starbucks corporate, they might have thought I was joking, considering that I sent it from my "Psychotic Advisor" email address. Or they might not have been familiar with the background of this group and the conversation taking place, since it's clear that (and again I don't mean this in a snarky way) there seems to be a communications gap between corporate and this flickr group. In retrospect I did write it with the assumption that they were aware of this group. Now I'm thinking they might have written it off because they had no idea what I was talking about. Nonetheless, I assume that somebody is making a salary to respond to emails at that address, and I would hope that I would at least get an autogenerated response.
Also, you said something that I think should be revisited; specifically, "Taking time to do something the right way is better than doing nothing at all, in my opinion at least."
Let's examine that. Why didn't Starbucks take the time to examine their in store photography policy before opening this group, instead of doing nothing and forcing you as administrator to do damage control after the fact?
It seems to me that someone had to draw up the terms of service agreement for posting photos to this group. At that point, shouldn't the legal team have become involved, and as gatekeepers of Starbucks corporate policy, shouldn't one of them have said, "Hey wait a minute. This conflicts with policies we already have in place?"
To be honest, it is this inconsitency in particular that bugs me more than anything else about the situation. Let's face it, in the grand scheme of things, whether I'm allowed to take pictures in a Starbucks or not won't make a bit of difference in my life. But, all of this minutia should have been fine tuned well in advance of going ahead with the group as a promotional concept. That sort of thing is part of what corporate legal teams are hired to do.
What will bug me about this is if everybody around me is allowed to take pictures but media types are not afforded the same privilege. Contrary to public opinion, most members of the press are people too.
Originally posted 29 months ago.
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psychoticadvisor edited this topic 29 months ago.
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It takes a year to define one policy? Are you kidding me? I am actually insulted that you think I/we are that stupid. I am making a formal complaint to flickr. I will tell you what. You come up with a policy, and I will go back to your store. I know you don't care about your customers, but corporate has to care about their profit margin.
Posted 28 months ago.
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@Anali "We are appreciative that this group brought something to our attention that we didn't know about before. Because we care about this group and because we care about you- photographers in our stores, we are taking active steps to make this situation better for you, for our baristas, and for all customers. Without you and without this group, we wouldn't know that we need to clarify our position on photography in our stores so thank you for helping to be a change agent."
"(make the situation better) ...for the Baristas"?!
WHAT?! Because of those of those pesky harassing photographers who insist on making the lives of Baristas so miserable? What are you talking about? It seems to me like you're implying that the lack of an official policy against photography at the stores would cause in your mind, chaos, mayhem and make the lives of your Baristas (and customers) a living Hell. That a lack of a policy would open the floodgates (again, only in your mind) for hordes of photographers who will camp at the store taking repeated photos of Baristas making their lives miserable.
(Shaking head) You don't get it! You still think like a good corporate drone that you can control everything in your customer's "experience" and life.
Sure, you sometimes have a bunch of hot-heads here who are champions for photographers rights and found this as their new cause. But you have fueled the fire - with months of double speak, with a lack of clear and concise answers, with weeks passing between questions being asked and answers given, by taking down web pages and links commented on in this forum, by shielding the other admins of this group and by being evasive on matters that are important to people here.
At the same time you have shouted "look at us! Starbucks loves you! We love your photos! Give them to us! (For free)"
You (Anali; the legal team; Starbucks) have a lot to learn about social media.
The bottom line: Despite having an official policy against photography, you have THIS group and all the photos in it.
It's an "either or" thing. You can't have it both ways.
Just like a little kid - you want your cake and to keep it whole.
Originally posted 28 months ago.
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ashi edited this topic 28 months ago.
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JaysterDotCom Although less dramatic, you could go by the Starbucks before your meeting, say what you are planning to do, and see if they have a problem with it. If they do, you can call the customer service number analisamarie gave us and also report it here.
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