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Is the transparency adaptor plugged in on the back?
Posted 39 months ago.
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yep
Posted 39 months ago.
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The only thing that comes to mind is perhaps the computer thinks its a model that doesn't have a transparency adaptor.
Posted 38 months ago.
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Epson Scan software?
Which mode are you using? If Full Auto Mode then try 'Customize' and change to film mode. Similar for Professional and Home modes (change document type).
How did you install the scanner when changing over computers? Scanner first and then software install? If so try the other way round (after removing all software).
You are removing the document mat? And unlocking the transportation lock?
Which film holders have you been trying? Placed correctly on scanner and nothing (dirt, Film ...) obstructing the initial sensor area (middle section near hinge)?
Posted 38 months ago.
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My V500 has developed this problem recently. I'll be mid-way through scanning negatives, then after a while (maybe an hour) the software will just quit on me when I hit the 'Preview' button, and then after restarting, refuses to select 'Film' mode.
Sometimes I can get it to select the film mode after a while of restarting the software, restarting the scanner, unplugging and plugging the USB cable in, fiddling with all the cables, but haven't found a reliable way of resetting the software. It's super annoying.
verablue, did you find a way of fixing it?
Posted 34 months ago.
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Did you fully unplug the connector for the lid and then plug it back in again before rebooting the scanner? You often can't just push on the plug to test it.
Posted 34 months ago.
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Yup, I fully unplugged it before switching back on again.
Posted 34 months ago.
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Had the same problem. Turning it off and unplugging the usb cable did the trick, but quite annoying. I have only had this scanner about a week.
Posted 32 months ago.
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i'm having the same problem, has anyone figure something out since the last post?
Posted 29 months ago.
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never mind i just turned it on and off and now it's working, but this time i don't have the option to click the scan button. ugh.
Posted 29 months ago.
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I just had this happen and the answer I found is to reset the factory default settings on the software. With the software running, go to "configurations", then "other", then select restore factory settings. This took care of the problem for me. Hope it stays that way!
Posted 25 months ago.
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Download and buy the Vuescan software--it scans negatives better than the V500's software does.
Posted 25 months ago.
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I am having the same problem, and its so anoying because i just bought a few hours ago, and I want to use it, and I cant!! I already tryed your solucions, and none of that works...do you know something else??
thanks
Posted 23 months ago.
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How much is the VuScan software? Have read good things about it...
A
Posted 23 months ago.
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I had this same problem originally. Reinstall the software/drivers.
A
Posted 22 months ago.
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Before installing third party software check this web page, I found it very useful when I first started using a V500. www.betterscanning.com/scanning/batchscanning.html
Posted 22 months ago.
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Has there been an update of some sort recently? I've had the V500 for months (and a 4490 for a year prior to that) and never had this problem happen until today.
edit: i reinstalled/factory reset, still no go.
Originally posted 22 months ago.
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Rafael_Kim edited this topic 22 months ago.
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tried the Vuescan trial was going to buy the pro version until I saw the watermark BullShit
deleted the garbage
hate epson scan
elements is even worse in the V600 bundle
V600 is a decent scanner for 120 though
Posted 22 months ago.
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i had the very same problem.
I did something similar to what some other flickr users have suggested, turn off scanner, unplug ALL the cables ( usb, power, cable betwen the scanner lib and unit ). Re-plug everything and start again.
that seem to work.
Posted 19 months ago.
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Unplugging then reattaching the cover from the base is what finally worked for me. I found that advice on Epson's US site under Top 10 support questions:
www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseB...
Originally posted 14 months ago.
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The Real Estreya edited this topic 14 months ago.
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I am having the same problem ... tried unplugging ... taking out USB cable ... hasn't responded yet ... any further suggestions aside from hitting it with a hammer?
Posted 12 months ago.
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fuck this scanner. two weeks in and I can't scan negatives because of this nonsense problem.
Posted 7 months ago.
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Yes, this scanner has just done the same thing to me.I've tried all of the above suggestions... now looking for the receipt so I can return it to Staples... what a fucking waste of time!
Posted 4 months ago.
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